Office Services Support

RR Donnelley•New York, NY

19h•$18 - $24•Onsite

About The Position

The Office Services Support role provides daily back-office services for clients and teams. Work includes reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role operates according to established procedures, contracted deadlines, and applicable Williams Lea and client-site policies.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the judgment to know when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivation and a positive, can-do attitude.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow established procedures.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on personal work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Lift up to 50 pounds on a regular basis.