Office Services Support

RR Donnelley • Boston, MA

8d • Onsite

About The Position

The Office Services Support role provides daily back-office services for a client and internal teams. Services primarily include reprographics (copy), mail, and intake functions in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, maintains service quality, and interacts with clients in person, by phone, and electronically.

Requirements

• High school diploma or equivalent.
• At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
• Proficiency with mail, telephone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and understanding of when to escalate issues to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse backgrounds.
• Ability to work in a fast-paced environment and demonstrate self-motivation and a positive, can-do attitude.
• Ability to lift up to 50 pounds regularly.

Responsibilities

• Use appropriate logs for all office services work and ensure job tickets are properly completed before starting work.
• Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
• Run jobs in the proper order and prioritize workflow.
• Communicate job or deadline issues to a supervisor or client, and meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems and load machines with paper, toner, and other supplies.
• Perform quality assurance on personal work and the work of others.
• Answer telephone calls and emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Follow Williams Lea and client-site policies and use equipment and supplies cost-efficiently.
• Handle sensitive and/or confidential documents and information.
• Make independent decisions consistent with business needs and policy, and escalate problems to a supervisor when appropriate.
• Work effectively in a team and interact with people from diverse and multifunctional backgrounds.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED