Office Services Support

RR Donnelley•Boston, MA

2d•$18 - $24•Onsite

About The Position

The Office Services Support role provides daily back-office services for clients and teams. Services include reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The position follows established procedures and policies, meets contracted deadlines, and handles client materials and requests with care.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and judgment about when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and multiple functions.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow procedures.
Communicate job or deadline issues to a supervisor or client.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverage
Parental leave
Adoption assistance
Tuition assistance
Employer and partner discounts
Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role