Office Services Support

RR Donnelley•Boston, MA

1d•Onsite

About The Position

The Office Services Support role provides daily back-office services for the client and teams. Services primarily include reprographics (copying) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, supports clients, troubleshoots basic equipment issues, and handles sensitive or confidential information.

Requirements

High school diploma or equivalent.
Minimum of one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the ability to recognize when to escalate a problem to a supervisor.
Ability to work well in a team environment and interact effectively with people from diverse backgrounds and functions.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.
Ability to lift up to 50 pounds regularly.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order.
Communicate with the supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, or electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.