Office Services Support

RR Donnelley • New York, NY

7d • Onsite

About The Position

The Office Services Support role provides daily back-office services for clients and teams. Services include reprographics (copy) and mail services in physical and digital environments, with additional support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, completes work to contracted deadlines, communicates about job or deadline issues, and helps maintain client satisfaction. It also involves using office-services equipment and supplies efficiently, performing quality assurance, handling sensitive or confidential information, and providing customer support in person, by phone, or electronically.

Requirements

• High school diploma or equivalent.
• At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
• Proficiency using mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and judgment about when to escalate issues to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse backgrounds and functions.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.

Nice To Haves

• Office services experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs for all office services work.
• Ensure job tickets are properly completed before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
• Follow procedures to run jobs in the proper order.
• Communicate with a supervisor or client about job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Perform quality assurance on own work and the work of others.
• Load machines with paper, toner, and other supplies.
• Answer telephone calls and emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies in a cost-efficient manner.
• Lift up to 50 lbs. on a regular basis.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED