Office Services Associate

RR Donnelley•New York, NY

About The Position

The Office Services Associate provides daily back-office services for the client and teams, primarily reprographics (copy), mail, and intake services in physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The associate follows established procedures, meets contracted deadlines, supports quality assurance, troubleshoots basic equipment issues, and interacts with clients in person, by phone, and electronically. The position is scheduled Monday through Friday from 11:00 p.m. to 8:00 a.m. and requires regularly lifting up to 50 pounds.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency with mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the judgment to know when to escalate problems to a supervisor.
Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Lift up to 50 pounds on a regular basis.
Prioritize workflow.
Perform quality assurance on personal work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.