Office Services Associate

RR Donnelley•Los Angeles, CA

About The Position

The Office Services Associate provides daily back-office services for clients and teams. Services include reprographics (copying), mail services, and intake in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other service lines as needed. The role follows established procedures, meets contracted deadlines, maintains quality, troubleshoots basic equipment issues, and interacts with clients in person and through phone and email.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Problem-solving skills and the judgment to know when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and functions.
Ability to work in a fast-paced environment.
Self-motivation and a positive, can-do attitude.
Ability to lift up to 50 pounds regularly.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow established procedures.
Communicate job or deadline issues to a supervisor or client.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, and electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.