Office Services Associate

K2 Services•Washington, DC

6d•$24

About The Position

The Office Services Associate supports the day-to-day operations of a professional office environment by providing back-office support, hospitality, mail and shipping, print and reprographics, and records services. The role completes operational requests accurately and efficiently within established deadlines while maintaining professionalism, customer service, confidentiality, and attention to detail. Responsibilities span document production and finishing; receiving, processing, and distributing mail and shipments; reception, visitor assistance, and meeting support; physical and electronic records services; and general administrative and operational support. The associate operates and maintains office production and shipping equipment, follows established procedures for safety, security, confidentiality, and client service, and responds to shifting priorities in a deadline-driven environment. The position requires a high school diploma or equivalent. Related experience of 1–2 years is preferred. Compensation is up to $24.00 per hour, based on skills, experience, and qualifications. Eligible employees have access to a comprehensive benefits package. Opensity states its commitment to an inclusive, equitable, and accessible workplace, equal employment opportunity, fair and barrier-free employment practices, and reasonable accommodation throughout recruitment and employment.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple priorities and time-sensitive requests in a fast-paced environment.
Professional demeanor and strong commitment to client service.
Ability to handle confidential and sensitive information with discretion.
Basic proficiency with Microsoft Office and general office technology.
Ability to learn and operate multifunction printers, copiers, scanners, shipping systems, and records management platforms.
Ability to work independently and contribute effectively as part of a team.
Ability to stand and walk for extended periods throughout the workday.
Ability to lift, carry, push, and move office materials, packages, files, and equipment as required, including items weighing up to 40 pounds.
Ability to operate office equipment and perform repetitive tasks such as printing, scanning, sorting, filing, and document handling.
Ability to bend, reach, kneel, and move throughout the office as needed.

Nice To Haves

1–2 years of experience in office services, hospitality, mailroom, reprographics, records management, facilities support, or a related environment.
Experience in a professional services, corporate, legal, or other client-facing environment.

Responsibilities

Perform document finishing, including binding, tabbing, stapling, hole punching, labeling, and packaging.
Print, copy, scan, assemble, and distribute legal and business documents according to firm and client requirements.
Review completed print work for accuracy, completeness, formatting, and professional presentation.
Operate multifunction printers, copiers, scanners, and other office production equipment; perform basic troubleshooting and escalate equipment issues when needed.
Process high-volume and time-sensitive print and reprographics requests while meeting deadlines.
Maintain an organized work area and ensure equipment and supplies are available and properly maintained.
Receive, sort, process, and distribute incoming and outgoing mail, packages, and courier deliveries.
Complete scheduled mail and package delivery runs throughout the office.
Prepare and process certified, registered, overnight, and other special-handling shipments.
Use shipping and postage systems to prepare labels, track shipments, and document deliveries.
Maintain accurate shipping and delivery records; monitor mailroom supplies and assist with inventory management and ordering.
Handle confidential and sensitive materials securely and according to established procedures.
Welcome and assist clients, visitors, vendors, and employees professionally and courteously.
Manage visitor registration and follow building access and security procedures.
Answer, screen, and direct incoming calls and inquiries to appropriate individuals or departments.
Assist with conference room setup, meeting support, and hospitality services.
Help keep reception areas, conference rooms, and shared spaces clean, organized, and presentation-ready.
Respond to routine requests and inquiries and support meetings, events, and other office activities as assigned.
Maintain a polished first impression through professional appearance, communication, and customer service.
Assist with file retrieval, records storage, inventory, and transfer activities.
Locate, organize, and retrieve physical and electronic records as requested.
Support records retention, transfer, and disposition in accordance with firm policies and procedures.
Maintain accurate information in approved records management systems and handle confidential information securely.
Assist with routine records audits, inventory activities, and information governance projects as assigned.
Provide general administrative and back-office support for daily office operations.
Assist with office projects, special assignments, and operational initiatives as needed.
Communicate effectively with employees, clients, vendors, couriers, building personnel, and internal departments.
Maintain a professional, organized, and service-oriented work environment.
Follow firm procedures related to safety, security, confidentiality, and client service.
Prioritize multiple requests and adapt to changing business needs while maintaining accuracy and service standards.
Perform other duties and responsibilities as assigned.