Office Services Associate

K2 Services•Washington, DC

21h•$21 - $24

About The Position

Opensity Solutions is seeking an Office Services Associate to provide a variety of support services at client locations. The role cross-trains across service areas such as filing, reception, hospitality, records, copy, and mail, and flexes to meet requests with a can-do attitude. The successful candidate works collaboratively, fulfills service commitments promptly, and communicates effectively with internal teams and client staff. The position supports customer needs related to driving and the courier department while delivering service consistent with Opensity’s customer-service philosophy. It generally reports to the Site Manager or Site Supervisor, depending on location size. Responsibilities include copy and document production, mail and shipping services, facilities and workplace support, and administrative recordkeeping. The role operates and maintains multifunction devices, printers, copiers, scanners, and finishing equipment; prepares and quality-checks document deliverables; processes mail and packages; assists with courier logistics; supports meeting and office setups; manages supplies; and maintains operational records. The position also supports special projects and other assigned duties. The role requires a high school diploma or equivalent and at least two years of copy services and office services experience in a law firm environment. College coursework and experience operating printing and reproduction equipment are preferred. Candidates must be able to meet the stated physical demands, including moving items weighing 40 pounds or more and handling packages on a wheeled cart with a 75-pound load capacity. The compensation range is $21.00 to $24.00 USD per hour. Actual compensation depends on location, skills, experience, and qualifications. Eligible employees have access to medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. Opensity states that it is committed to inclusive, equitable, and accessible employment practices and provides reasonable accommodation during recruitment and employment.

Requirements

High school diploma or equivalent.
At least 2 years of experience in copy services and office services in a law firm environment.
Knowledge of mail, shipping, and courier services.
Strong customer service and communication skills.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.
Team-player mentality and ability to fulfill service commitments promptly.

Nice To Haves

College coursework.
Experience operating printing and reproduction equipment.

Responsibilities

Operate, maintain, and troubleshoot multifunction devices, printers, copiers, scanners, and finishing equipment.
Produce, copy, scan, bind, laminate, and assemble documents according to client and business requirements.
Review deliverables for accuracy, completeness, and professional presentation.
Manage high-volume print and reproduction requests while meeting established deadlines.
Monitor copier and printer supplies and coordinate replenishment.
Maintain organized records of copy center activities and service requests.
Process incoming and outgoing mail, packages, and overnight shipments.
Coordinate courier and express delivery services.
Track, distribute, and document package deliveries.
Assist employees with shipping requirements and logistics support.
Maintain shipping and postage equipment and supplies.
Set up and break down conference rooms for meetings, trainings, and special events when needed.
Monitor and replenish office supplies.
Support office moves, furniture installations, workstation changes, and space-related needs.
Maintain accurate service logs, inventory records, and operational reports.
Assist with supply ordering when necessary.
Follow company policies, safety standards, and operational procedures.
Support special projects and other duties as assigned.
Cross-train and provide support across applicable service areas, including filing, reception, hospitality, records, copy, and mail.
Respond to customer requests related to driving and the courier department, providing timely service and effective communication.