Office Services Associate Floater

The Millennium Group•Raleigh, NC

4d•$16 - $18

About The Position

The Millennium Group (TMG), an award-winning business process outsourcing firm serving Fortune 500 companies, professional service firms, and higher education institutions, is seeking a reliable, detail-oriented Mail Services professional. The role handles incoming and outgoing materials, operates mail and package processing equipment, and provides customer service while supporting multiple departments and assigned work locations. The position also supports digital mail processing, print requests, office supply delivery, and cross-training within the department.

Requirements

High school diploma or equivalent (GED).
One to three years of experience with Microsoft Office software, including Word and Excel.
Excellent customer-service skills and a 'can do' attitude.
Excellent verbal and written communication skills.
Valid driver's license.
Ability to work effectively independently or as part of a team.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to handle mail or use a hand cart and flatbed.
Ability to lift up to 50 pounds.

Nice To Haves

Two to five years of Mail Services-related experience is preferred.
Knowledge of commonly used Office Services procedures.

Responsibilities

Handle materials received in the Mail Center, including receiving, reviewing, documenting, processing, preparing, identifying, separating, delivering, and transporting items.
Use package-tracking equipment to record mail from receipt through delivery.
Process digital mail by scanning it, saving it as a PDF, emailing it to the recipient, following up for instructions, and monitoring retention of original documents.
Deliver, pick up, and transport materials within and between departments and to or from other locations.
Deliver office supplies and copy paper.
Inspect deliveries for suspicious or threatening items using visual inspection and x-ray.
Operate a company vehicle to transport items.
Answer calls and provide customer service.
Pick up outbound boxes and packages from internal customer locations.
Sort items into categories according to established methods.
Prepare items for processing, shipment, or transportation.
Enter activity data in logs and maintain records.
Follow all safety procedures.
Prepare and process outbound courier shipments using a computer or service-provider equipment, such as FedEx.
Cross-train in other department roles and carry out other duties as appropriate due to staff absences or at management's discretion.
Receive and complete print requests according to client expectations.
Travel to and provide support at all assigned work locations.
Perform other duties as assigned by the manager.