Office Services Associate Floater

The Millennium Group•Raleigh, NC

About The Position

The Office Services Associate Floater supports mail and office services across assigned work locations. The role handles incoming and outgoing materials, mail and package processing, digital mail tasks, internal deliveries, courier shipments, print requests, and customer service. The associate may be cross-trained in other departmental roles and cover duties when staff are absent or as directed by management. The position requires travel among assigned work locations and operation of a company vehicle.

Requirements

High school diploma or equivalent (GED).
Minimum of 2–5 years of Mail Services-related experience is preferred, with knowledge of commonly used Office Services procedures.
1–3 years of experience with Microsoft Office software, including Word and Excel.
Excellent customer service skills and a “can do” attitude.
Excellent verbal and written communication skills.
Valid driver's license.
Ability to work effectively individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to handle mail or use a hand cart and flatbed.
Ability to lift up to 50 pounds.

Responsibilities

Receive, review, document, process, prepare, identify, sort, deliver, and transport materials handled by the Mail Center.
Use package tracking equipment to record mail from receipt through delivery.
Perform digital mail tasks, including scanning mail, saving it as a PDF, emailing it to the recipient, following up for instructions, and monitoring retention of original documents.
Deliver, pick up, and transport materials within and between departments and to or from other locations.
Deliver office supplies and copy paper.
Inspect deliveries for suspicious or threatening items using visual inspection and x-ray.
Operate a company vehicle to transport items.
Answer calls and provide customer service.
Pick up outbound boxes and packages from internal customer locations.
Sort items into categories according to established methods.
Prepare items for processing, shipment, or transportation.
Enter activity data in logs and maintain records.
Follow safety procedures at all times.
Prepare and process outbound courier shipments using a computer or service provider equipment, such as FedEx.
Cross-train on other departmental roles and carry out other duties as appropriate due to staff absences or at management's discretion.
Receive and complete print requests according to client expectations.
Travel to and provide support at all assigned work locations.
Perform other duties as assigned by the manager.