Office Operations Assistant Internal Medicine

Ascension•Appleton, WI

8d•Onsite

About The Position

This role is for an Office Operations Assistant in the Internal Medicine department at Ascension Madison Street Clinic in Appleton, WI. The position is part-time, working days. The role involves managing the full patient lifecycle, from greeting visitors and handling check-in/out to scheduling and confirming appointments. It also includes securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. Financial responsibilities include collecting co-pays, deductibles, and previous balances, as well as reconciling reports and deposits. Additionally, the role requires answering telephones, screening calls, taking messages, and providing essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.