Office of Volunteer Services (OVS) Program Assistant

East Bay Community Action Program • East Providence, RI

4d • $22 - $24 • Onsite

About The Position

The Office of Volunteer Services (OVS) Program Assistant supports volunteer engagement and the day-to-day operations of OVS programs. The role works with the OVS team and program staff to assist with volunteer recruitment, onboarding, scheduling, communications, and recordkeeping, helping volunteers feel welcomed, prepared, and appreciated. The position regularly interacts with volunteers, staff, participants, and community partners to foster a positive, inclusive, and professional experience.

The Program Assistant coordinates administrative and operational activities across multiple OVS service lines, including VITA, SHIP, Career Closet, health education workshops, community programming, volunteer initiatives, and special events. The role also maintains program records, supports reporting and financial documentation, and helps develop outreach materials and communications. The posting describes this as an entry-level opportunity for someone who is organized, people-focused, and interested in volunteer management and nonprofit operations.

Requirements

• Entry-level experience (0–3 years) in an administrative, customer service, nonprofit, or related role; volunteer experience is a plus.
• Strong interpersonal and communication skills, with the ability to build positive relationships with volunteers, staff, and community partners.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Comfort using basic office technology such as email, word processing, and spreadsheets, and willingness to learn new systems and databases.
• Dependability and professionalism, including the ability to maintain confidentiality when handling sensitive information.
• Ability to work independently and as part of a team in a fast-paced, service-oriented environment.
• Demonstrated commitment to equity, inclusion, and respect for individuals from diverse backgrounds and lived experiences.
• Ability to sit, stand, and move between program spaces as required to support volunteers and staff.

Nice To Haves

• Volunteer experience.

Responsibilities

• Coordinate day-to-day OVS program operations, provide responsive customer service, and follow up on inquiries across multiple service lines.
• Manage scheduling and appointment coordination for VITA and site coordinator activities, SHIP, Career Closet, and other OVS program activities; assist on-site at Career Closet.
• Communicate professionally with OVS, other EBCAP programs, volunteers, community partners, and participants to support service delivery and coordination.
• Organize health education workshops and community-based programming, including logistics, materials, room or space setup, and participant communications.
• Support volunteer engagement and AmeriCorps Seniors/RSVP initiatives by coordinating administrative processes for volunteer recruitment, onboarding, scheduling, and recognition.
• Maintain accurate records, databases, contact lists, and program files for compliance, reporting, and operational effectiveness.
• Process vendor invoices and financial documentation according to agency procedures, ensuring accurate and timely data entry.
• Prepare reports, meeting materials, and documentation for program management and decision-making.
• Develop and coordinate outreach materials, newsletters, presentations, and promotional resources to raise awareness of OVS programs and services.
• Coordinate Blackboard Connect and other outreach communications to support participant engagement, attendance, and community awareness.
• Plan and coordinate logistics for community engagement initiatives, volunteer recognition activities, Adopt-A-Family, SOCTOBER, and other special events.
• Provide administrative and operational support for special projects, new program initiatives, and organizational priorities as assigned.
• Maintain a welcoming, professional, and service-oriented presence when interacting with participants, volunteers, staff, and community partners.

Benefits

• Medical, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and holidays; pro-rated for part-time employees, if applicable.
• Retirement plan with employer contribution or match.
• Employer-paid life insurance and access to an employee assistance program.
• Professional development and training opportunities related to volunteer management and nonprofit work.
• Potential mileage reimbursement for approved work-related travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed