Office of Volunteer Services (OVS) Program Assistant

East Bay Community Action Program • East Providence, RI

11h

About The Position

The Office of Volunteer Services (OVS) Program Assistant supports volunteer engagement and the day-to-day operations of OVS programs. Working with the OVS team and program staff, the assistant helps volunteers feel welcomed, prepared, and appreciated while supporting recruitment, onboarding, scheduling, communications, and recordkeeping. The role involves regular interaction with volunteers, staff, participants, and community partners, and contributes to a positive, inclusive, and professional service experience.

Requirements

• Entry-level experience (0–3 years) in an administrative, customer service, nonprofit, or related role.
• Strong interpersonal and communication skills, with the ability to build positive relationships with volunteers, staff, and community partners.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Comfort using basic office technology, such as email, word processing, and spreadsheets, and willingness to learn new systems and databases.
• Dependability, professionalism, and ability to maintain confidentiality when handling sensitive information.
• Ability to work independently and as part of a team in a fast-paced, service-oriented environment.
• Commitment to equity, inclusion, and respect for individuals from diverse backgrounds and lived experiences.
• Ability to sit, stand, and move between program spaces as required to support volunteers and staff.

Nice To Haves

• Volunteer experience.

Responsibilities

• Coordinate day-to-day OVS program operations, provide responsive customer service, and follow up on participant and volunteer inquiries across multiple service lines.
• Manage scheduling and appointment coordination for VITA and site coordinator activities, SHIP, Career Closet, and other OVS program activities.
• Maintain professional communication among OVS, other EBCAP programs, volunteers, community partners, and participants.
• Organize health education workshops and community-based programming, including logistics, materials, room or space setup, and participant communications.
• Support volunteer engagement and AmeriCorps Seniors / RSVP initiatives, including administrative processes for volunteer recruitment, onboarding, scheduling, and recognition.
• Maintain accurate records, databases, contact lists, and program files to support compliance, reporting, and operations.
• Process vendor invoices and financial documentation in accordance with agency procedures, ensuring timely and accurate data entry.
• Prepare reports, meeting materials, and other documentation for program management and decision-making.
• Develop and coordinate outreach materials, newsletters, presentations, and promotional resources to increase awareness of OVS programs and services.
• Coordinate Blackboard Connect and other outreach communications to support participant engagement, program attendance, and community awareness.
• Plan and coordinate logistics for community engagement initiatives, volunteer recognition activities, Adopt-A-Family, SOCTOBER, and other special events.
• Provide administrative and operational support for special projects, new program initiatives, and organizational priorities as assigned.
• Maintain a welcoming, professional, and service-oriented presence with participants, volunteers, staff, and community partners.

Benefits

• Medical, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and holidays; prorated for part-time employees, if applicable.
• Retirement plan with employer contribution or match.
• Employer-paid life insurance.
• Access to an employee assistance program.
• Professional development and training opportunities related to volunteer management and nonprofit work.
• Potential mileage reimbursement for approved work-related travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed