Office Manager

Johnson Brothers•Milwaukee, WI

18d

About The Position

Johnson Brothers of Wisconsin is seeking a forward-thinking, adaptable Office Manager to support Commercial and Operations. The role leads office administration and personnel while improving cross-functional processes, strengthening communication, and helping the branch operate accurately and efficiently. The ideal candidate proactively solves problems, anticipates needs, develops employees, and drives sustainable improvements. Success means stronger alignment between Commercial and Operations, fewer recurring process errors, accurate and timely administrative work, effective customer and financial controls, and a capable team that takes ownership of results. The Office Manager is expected to think ahead, lead change, and improve how the business works. Johnson Brothers is an equal opportunity employer and is committed to fair treatment and hiring based on qualifications. It prohibits discrimination based on protected status under applicable laws.

Requirements

Five or more years of experience in office management, business administration, operations support, finance administration, or a related leadership role.
Demonstrated leadership, employee development, and process-improvement experience.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage competing priorities, adapt to changing business needs, and influence teams across departments.
Proficiency in Microsoft Office applications, particularly Excel.
Working knowledge of administrative controls, accounts receivable/payable, HR processes, and applicable compliance requirements.

Nice To Haves

Experience in wholesale distribution or a similarly fast-paced environment.
Experience with AS400, Korber, and HRIS platforms.
Bachelor’s degree in business administration, Finance, Human Resources, or a related field.

Responsibilities

Lead and develop office personnel by setting priorities, delegating work, coaching employees, and establishing clear accountability.
Partner with Commercial, Customer Service, Inventory, Transportation, Warehouse, Finance, and Human Resources to align priorities and resolve process issues.
Identify recurring errors, inefficiencies, and business risks; investigate root causes and implement sustainable corrective actions.
Oversee office administration and coordinate accounts receivable, accounts payable, credit and collections issues, payroll, and HR processes with corporate teams.
Improve customer service workflows, order accuracy, issue resolution, and communication between Commercial and Operations.
Support inventory accuracy and financial controls by coordinating discrepancy follow-up, reconciliations, documentation, and assigned reporting.
Use data, reporting, and business trends to identify improvement opportunities and recommend practical solutions.
Lead process changes, maintain standard operating procedures, and ensure employees are trained on updated practices.
Coordinate recruiting, onboarding, employee records, compliance, records retention, purchasing, vendors, and office support services.
Communicate risks and performance concerns promptly, take ownership of follow-through, and verify that corrective actions are effective.
Support the sales leadership team by helping coordinate GSM meetings, supplier visits, business reviews, and training sessions.