Office Manager at High Desert Oral Surgery & Implant Center

Specialty Dental Brands•Anthem, AZ

About The Position

High Desert Oral Surgery & Dental Implant Center is seeking a skilled and passionate Office Manager to oversee the daily operations of its patient-centered practice. The role ensures efficient patient scheduling, billing, and staff coordination; manages administrative functions; supports team performance; and maintains high standards of patient care and service. The Office Manager helps create a smooth, organized, and welcoming environment for patients and staff while ensuring practice operations reflect the organization’s mission and values. The successful candidate genuinely cares about the patient experience, is dependable and organized, anticipates needs, and takes initiative. They maintain composure and attention to detail in a fast-paced environment, communicate clearly with doctors and team members, and take pride in a safe, clean, and professional clinical environment. The role also calls for a willingness to learn, grow clinical skills, and contribute to the practice’s success. Team members are expected to uphold the culture outlined in the SDB Handbook and its core values.

Requirements

Minimum of 2–3 years of office management experience, preferably in a dental or healthcare setting.
Strong leadership skills and demonstrated ability to motivate and manage teams.
Knowledge of dental office procedures, insurance processes, and scheduling systems.
Experience with financial reporting and dental practice management software.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask in a fast-paced environment while maintaining composure under pressure.

Nice To Haves

Experience in a dental or healthcare setting.
Experience with dental practice management software such as WinOMS Cloud.

Responsibilities

Ensure daily practice operations reflect the organization’s mission, values, and commitment to patient-centered care.
Oversee and resolve insurance, financial, and scheduling issues on a daily basis.
Monitor and manage patient flow and staff productivity to support clinical operations and practice goals.
Maintain and manage the master calendar for all practice locations.
Coordinate daily schedules, emergency patient needs, and monthly provider rotations.
Communicate schedule changes promptly to affected team members.
Monitor staff workloads and daily task performance.
Hold team members accountable and coach and develop them toward high performance.
Administer progressive discipline in collaboration with Human Resources.
Uphold the culture outlined in the SDB Handbook, including its core values and additional assigned responsibilities.