Office Manager

Elite DNA Behavioral Health • Brandon, FL

11d • Onsite

About The Position

Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida, and they are expanding quickly. They believe in providing high-quality, accessible care to their patients and a supportive environment that allows their team to grow professionally. Their goal is to hire the best talent to support their mission and allow them to grow with the company. They thrive on a mutual goal of providing excellent care to their patients through their comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Their team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy. Everything they do at Elite DNA is guided by integrity and compassion for their patients and employees. When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in their communities live better lives.

Requirements

• Bachelor’s degree from an accredited college or university in business administration or health care related field. Experience may substitute some education.
• Minimum of three to five years experience in healthcare.
• Proficiency in oral and written communications
• Excellent time and project management skills.
• Excellent attention to detail, problem-solving, and customer service.
• Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings
• Medical terminology knowledge essential
• Effectively uses Electronic Health Records; Athena experience preferred.
• Proficiency in Microsoft Office.

Nice To Haves

• Athena experience preferred.

Responsibilities

• Maintaining an orderly and efficient office routine.
• Responding to patient inquiries and other correspondence as necessary.
• Administering established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Reviewing statements, invoices, receipts, and charges.
• Working with clinic staff (i.e. co-pay collections and A/R) to establish performance standards for work assignments, monitors work status and progress including goals and objectives.
• Valuing cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.
• Providing services to individuals and coordination/support to psychiatrists, PA and APRNs.
• Initiating and completing all relevant documentation within organizational time frames.
• Performing duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborating with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
• Following instructions and completing job duties as assigned by providers and management staff.
• Providing appropriate and timely documentation.
• Assisting the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned.
• Maintaining, copying and filing patient records and other information as needed.
• Monitoring voicemails throughout the day, returning calls and effectively resolving the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction.
• Triaging patient phone calls, both incoming and on voice mail. Documenting the interaction within 24 hours.
• Reviewing Athena messages and respective inbox and messages. Responding and documenting accordingly. Discussing patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Documenting appropriately within same time frame.
• Providing information for afterhours call line and information to call if patient has a question. Documenting this interaction in patient chart.

Benefits

• medical
• dental
• vision
• life insurance
• annual PTO of 15 days with tenure recognition incentives
• one additional paid day for your birthday
• Employee Assistance Program
• opportunities for growth
• great team atmosphere that empowers you to take ownership of outcomes in providing quality service and support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level