Office Manager

Suburban Propane • Bennington, VT

12d • $48,250 - $64,350 • Onsite

About The Position

We are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Requirements

• Minimum of 3 years of related experience
• High School diploma or GED (Associate’s Degree preferred)
• Advanced customer service skills including experience dealing with complex customer service issues
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment
• Design and implement efficient office processes and procedures
• Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service
• Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance
• Resolve customer complaints, research complex customer issues and monitor Customer Service team call transactions

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED