Office Manager

Senior Helpers – North Seattle•Seattle, WA

12h•Onsite

About The Position

Senior Helpers of North Seattle is seeking an Office Manager to join their team, contributing to a positive and successful work environment. This role requires an individual who can operate autonomously with minimal supervision to execute daily core business functions. The Home Care Office Manager will be responsible for coordinating general office activities, managing customer service and client relationships, assisting with billing and customer management, maintaining files, and ensuring clients receive necessary care. Senior Helpers is an independently woman-owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®, a leading franchisor of in-home senior care since 2005. The company's mission is to provide compassionate care and improve the quality of life for clients, their families, and employees.

Requirements

High School diploma or equivalent.
1-2 years related experience and/or training.
Experience using telephones with multiple lines, multi-tasking on several calls and maintaining professionalism and patience within a fast-paced environment.
Team player with excellent verbal and written communication skills.
Excellent client interaction skills.
Able to multi-task and work independently.
Attention to detail is essential.
Strong human relations, customer service, and problem-solving skills.
Proficiency in word processing and computer skills (Outlook, Office, Excel).
Ability to learn additional software quickly including schedule management.
Have a reliable car with up-to-date car insurance, registration and valid license.
Willingness to travel within Seattle and surrounding cities.

Nice To Haves

Minimum of one year in a staffing/scheduling/logistics position.
Licensed CNA, HCA, care coordination or senior care-giving experience.

Responsibilities

Answer and screen incoming phone calls in a pleasant, courteous manner.
Use software to track client interactions and follow-up with clients including creating and sending welcome packets and other information.
Perform general office functions such as data input and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
Schedule shifts and hours in advance coordinating caregiver qualifications and availability to client's needs and care plan, creating schedules that maximize the client experience, meet caregiver needs, and control costs.
Identify and address scheduling issues (i.e. call offs, no shows, etc.) and use independent judgment to evaluate solutions and implement established policies for immediate resolution.
Assist with active recruitment, hiring, training and retention of caregiving staff.
Communicate and provide input to aid in maintaining proper staffing levels.
Assist HR to ensure that all compliance requirements for the caregiver staff are met and maintained, including Washington state regulations, as well as company implemented policies.
Support billing, accounts receivable and payable as requested, including ensuring invoices are completed accurately, timely, and according to company policy, and recording, monitoring and following up on receivables.
Assist with payroll functions to meet company deadlines, including collecting and organizing timesheets and verifying/reconciling against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
Complete other duties and responsibilities as assigned.