Office Manager

JDR•Chicago, IL

5d•Onsite

About The Position

This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As our Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience. If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.

Requirements

Strong communication skills (especially over the phone)
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Experience with QuickBooks Online required
Comfortable learning and using CRM systems (Salesforce experience is a plus)

Nice To Haves

Salesforce experience is a plus
Experience in flooring, construction, or home improvement is a plus (not required)

Responsibilities

Deliver an Exceptional Customer Experience: Serve as the primary point of contact for customers via phone, text, and email; Schedule appointments for Design Associates and manage follow-ups on open proposals; Ensure a smooth, professional, and positive experience for every customer; Support and execute local marketing initiatives to drive brand awareness; Represent the business at home shows and community events (occasional evenings/weekends).
Keep Operations Running Smoothly: Maintain an organized, welcoming office environment; Manage calendars, scheduling, and internal coordination; Update Salesforce daily with job progress and customer information (training provided); Partner with bookkeeping support and maintain accurate records in QuickBooks Online; Assist in tracking projects, timelines, and customer communication; Meet weekly with the Owner to review sales performance and project pipeline.
Support Business Growth: Take ownership of key administrative and operational functions; Participate in weekly planning and strategy meetings; Help improve processes and identify efficiencies; Contribute ideas that shape the future of the business; Support day-to-day social media presence (Facebook, Instagram, and local community platforms); Capture and share project updates, customer stories, and before/after content; Assist in planning and promoting local networking events and community outreach; Assist in building relationships with realtors, contractors, and local partners to generate referrals.