Office Manager - Job ID 1899873

DCM Inc•Hagerstown, MD

2d•Onsite

About The Position

The Office Manager oversees day-to-day administrative operations, purchasing and financial controls, and provides support to cross-functional teams across the facility. The role coordinates general office services, including business activities, appointment-setting, records control, billing and coding, cash receivables, and non-cannabis inventory purchases. The Office Manager also assists the General Manager of Operations with finance and accounting and ensures compliance with company policies and regulatory standards, including security incident logging and facility checkpoint protocols. The position manages office supplies and purchasing, supports facility security operations, handles accounts payable and receivables, reconciles transactions, and performs banking and delivery-related duties. It also works with Human Resources and management on staff scheduling, performance feedback, development, and evaluations. This is an on-site role five days a week in Hagerstown, Maryland, with 24/7 on-call responsibility for urgent security issues.

Requirements

Must be at least 21 years of age.
Must pass a federal and state criminal history background check.
Associate's degree in Business Administration or a related field.
Minimum of two years of banking, teller, or cashier experience.
Minimum of three years of administration management experience.
Excellent leadership skills, steadfast resolve, personal integrity, and business acumen.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to comply with HR policies, including confidentiality and non-disclosure.
Ability to work on-site five days a week in Hagerstown, Maryland.
Ability to perform the stated physical functions, with reasonable accommodations where applicable, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Bachelor's degree preferred.
Passion for cannabis culture.
Strong decision-making and problem-solving skills.
Strong attention to detail.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to foster collaboration and work as part of a team while also being independent and self-motivated.
Coachable, able to take ownership of personal development, and willing to regularly solicit feedback from teammates, colleagues, and supervisors.
Ability to work at a fast pace in a high-production environment.
Ability to maintain open communication with management and coworkers.
Strong work ethic, integrity, and desire to be accountable, transparent, and proactive.

Responsibilities

Coordinate general office services and ensure smooth day-to-day operations.
Maintain office supply inventory, order materials, and communicate supply needs with department heads and managers.
Oversee purchasing of non-cannabis inventory, including the third-party purchasing system and vendor communications.
Analyze and improve office procedures and systems for records, forms, office layout, and personnel needs; research and implement new systems or revise existing procedures.
Serve as the primary contact for Support Services, headquarters, and external vendors regarding company purchases.
Provide notary services for company and business-related needs.
Escort vendors and visitors throughout the facility as needed.
Assist in planning and executing special events, including running errands.
Support the General Manager of Operations in ensuring adequate front Access Control coverage.
Serve as the primary contact for facility security matters, including 24/7 on-call responsibility for urgent issues.
Oversee routine facility security checkpoints and inspections, ensuring timely documentation and escalation of issues.
Ensure compliance with company policies and regulatory requirements related to security operations and incident logging.
Review and log security risks, concerns, or incidents and ensure accurate reporting, follow-up, and resolution.
Coordinate with external security vendors or law enforcement as needed for investigations or safety concerns.
Collaborate with management and compliance teams to update and implement security policies and procedures.
Use independent judgment to resolve administrative issues and provide operational support across departments as approved by management.
Manage accounts payable and financial controls related to office purchasing.
Control petty cash and company debit card use, track receipts, complete reports, and maintain monetary levels and allotments.
Make weekly local bank deposits in Hagerstown and receive, log, and handle cash and check receivables.
Enter and track orders for MCP Processing.
Handle credits and ACH payments, balance and reconcile account activity, and generate and send accounts receivable reports to the sales team.
Categorize and maintain general ledger codes for repeat vendors and consult with the General Manager of Operations on new vendor setup.
Serve as a backup driver for cannabis deliveries to dispensaries as needed.
Conduct bank runs and related errands as required.
Collaborate with Human Resources and appropriate partners to implement and manage company policies and procedures.
Partner with Human Resources to monitor staff performance, provide feedback and development goals, assign accountabilities, set objectives and priorities, and conduct annual performance evaluations.
Retain and develop top performers by understanding their motivations and providing actionable feedback.
Address low performance and attendance issues promptly and compassionately in accordance with company policies.
Manage employee scheduling, basic time-off requests, and performance reviews.
Perform other duties as necessary.