Office Manager - Job ID 1899873

DCM•Hagerstown, MD

1d•Onsite

About The Position

The Office Manager oversees day-to-day administrative operations, purchasing and financial controls, and provides cross-functional support across the facility. The role coordinates office services, including general business activities, appointment setting, records control, billing and coding, cash receivables, and non-cannabis inventory purchases. It also assists the General Manager of Operations with finance and accounting and ensures compliance with company policies and regulatory requirements, including security incident logging and facility checkpoint protocols. The Office Manager manages office operations, purchasing, financial transactions, facility security coordination, and logistics. The role also works with Human Resources and management on staff scheduling, feedback, development, performance reviews, and policy implementation. The position is on-site five days a week in Hagerstown, Maryland, and includes 24/7 on-call responsibility for urgent facility security issues.

Requirements

Must be at least 21 years of age.
Must pass a Federal and State criminal history background check.
Associate's degree in Business Administration or a related field.
Minimum of two years of banking, teller, or cashier experience.
Minimum of three years of administration management experience.
Excellent leadership skills, steadfast resolve, personal integrity, and business acumen.
Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint.
Ability to work on-site five days a week in Hagerstown, Maryland.
Ability to perform the listed physical functions, including occasionally lifting or moving up to 50 pounds, with reasonable accommodations where applicable.

Nice To Haves

Bachelor's degree preferred.
Passion for cannabis culture.
Strong decision-making and problem-solving skills.
Strong attention to detail.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to foster collaboration and work as a team player while also being independent and self-motivated.
Coachable attitude and ownership of personal development, including regularly soliciting feedback from teammates, colleagues, and supervisors.
Ability to work at a fast pace in a high-production environment.
Ability to comply with HR policies, including confidentiality and non-disclosure.
Ability to maintain open communication with management and coworkers.
Strong work ethic, integrity, and desire to be accountable, transparent, and proactive.

Responsibilities

Coordinate and implement general office services and support smooth day-to-day operations.
Maintain office supply inventory, order materials, and communicate supply needs with department heads and managers.
Oversee purchasing of non-cannabis inventory, including the third-party purchasing system and vendor communications.
Analyze and improve office procedures and systems involving records, forms, office layout, and personnel needs; research and implement new systems or revise existing procedures.
Serve as the primary point of contact for Support Services, headquarters, and external vendors regarding company purchases.
Provide notary services for company and business-related needs.
Escort vendors and visitors throughout the facility as needed.
Assist with planning and executing special events, including running errands.
Support the General Manager of Operations in ensuring adequate front Access Control coverage.
Serve as the primary contact for facility security matters, including 24/7 on-call responsibility for urgent issues.
Oversee routine facility security checkpoints and inspections, document them promptly, and escalate issues.
Enforce compliance with company policies and regulatory requirements related to security operations and incident logging.
Review and log security risks, concerns, and incidents, ensuring reporting, follow-up, and resolution.
Coordinate with external security vendors or law enforcement as needed for investigations or safety concerns.
Collaborate with management and compliance teams to update and implement security policies and procedures.
Use independent judgment to resolve administrative issues and provide approved operational support across departments.
Manage accounts payable and financial controls related to office purchasing.
Control petty cash and company debit card use; collect and track receipts, complete reports, and maintain monetary levels and allotments.
Perform weekly local bank deposits in Hagerstown and receive, log, and handle cash and check receivables.
Manage and reconcile transactions, including entering and tracking orders for MCP Processing, handling credits and ACH payments, balancing account activity, and generating and sending AR reports to the sales team.
Categorize and maintain general ledger codes for repeat vendors and consult with the General Manager of Operations on new vendor setup.
Serve as a backup driver for cannabis deliveries to dispensaries as needed.
Conduct bank runs and related errands as required.
Collaborate with Human Resources and appropriate partners to implement and manage company policies and procedures.
Partner with Human Resources to monitor staff performance, provide timely feedback and development goals, assign accountabilities, set objectives and priorities, and conduct annual performance evaluations.
Support retention and development of top performers through understanding motivations and providing actionable feedback.
Address performance and attendance issues promptly, compassionately, and in accordance with company policies.
Manage employee scheduling, basic time-off requests, performance reviews, and related matters.
Perform other duties as necessary.