Office Manager - University ( MUST HAVE DENTAL EXPERIENCE)

Coast Dental•Tampa, FL

About The Position

The Office Manager is responsible for building and maintaining a successful dental practice by communicating with the team, managing goals and expectations, and supporting team performance. The role establishes accountability, authority, and responsibility while providing guidance and support. The Office Manager may float between offices to provide coverage and may manage an office that is not fully staffed. The position oversees office operations, including team hiring, training, and performance; insurance processes; treatment-plan and payment-option communication; accounts receivable; deposits and petty cash; scheduling; patient financing; customer service; payroll; supplies and inventory; staff and patient retention; safety compliance; and communication between corporate and office staff. The role responds to general dentistry and specialty patients and their complaints, and may travel between offices as required. The role is hourly and sedentary. Work takes place in highly visible areas designed to make a good impression; most workstations are clean, well-lit, and relatively quiet.

Requirements

Associate's degree in business or equivalent, and three years of work experience.
Working knowledge of front- and back-office healthcare operations.
Effective communication and time-management skills.
Understanding of general dental terminology.
Intermediate computer skills, including working knowledge of Internet Explorer, Microsoft Word, Microsoft Excel, and dental office software.
Dental experience is required.

Nice To Haves

Prior management experience is strongly preferred.
Experience with EagleSoft is preferred.

Responsibilities

Hire, train, and manage the performance of office team members.
Serve as the office expert on basic job knowledge, including filing insurance claims, cash management, office software, insurance verification, and insurance linkage.
Explain treatment plans and payment options to patients.
Review and train staff on accounts receivable and collection percentage.
Ensure daily deposits are completed accurately and on time, and maintain control of office petty cash.
Ensure the office is secure while serving as an assigned key holder.
Travel between offices as needed to provide coverage when other office managers are unavailable or to cover offices without a permanent provider.
Train the team on patient financing and credit volume and accuracy, and review performance.
Train the team and ensure effective telephone and in-person customer service.
Train and hold the team accountable for building a productive office schedule.
Meet and manage to minimum monthly performance goals set by Regional Management.
Communicate effectively to support cooperation between the front and back office, including reading and responding to email and distributing relevant newsletters, policy updates, correspondence, training, meeting, webinar, and data information.
Respond to general dentistry and specialty patients and patient complaints promptly and professionally.
Train staff or arrange training as needed.
Ensure paperwork is timely and accurate.
Review and approve office payroll for accuracy and overtime control.
Oversee office supplies and inventory and ensure cost effectiveness.
Support staff and patient retention and monitor turnover.
Ensure safety and workers' compensation processes are completed, including timely and accurate reporting, post-accident investigations, annual OSHA Blood borne pathogen training, accurate and onsite MSDS sheets, and tracking, exchanging, and reviewing office radiation badges.
Complete the monthly checklist and ensure all areas are up to date.
Communicate effectively and act as liaison between corporate and office staff regarding changes, procedures, postings, and related matters.
Perform other duties and responsibilities as assigned.