Office Manager - option for Full or Part-time

Handyman Connection•Hanover, MA

3d•Onsite

About The Position

Handyman Connection is looking for an Office Manager to help run the day-to-day operations of our local business. This is a hands-on position. You'll work closely with the owner, our craftsmen, customers, and office staff to keep jobs moving, schedules full, and customers taken care of. We're looking for someone who is organized, dependable, good with people, and comfortable making decisions. Home service or construction experience is very helpful, but it's not required. What matters most is that you take ownership of your work and don't need someone standing over your shoulder to get things done.

Requirements

Organized and good at keeping track of details
Communicate well with different types of people
Comfortable talking with customers on the phone
Comfortable working with numbers and basic business reports
Enjoy solving problems and take responsibility for results
Want to learn more about how a business actually operates

Nice To Haves

Home service or construction experience
Experience in office management
Experience in dispatching or scheduling
Experience in home services
Experience in construction or remodeling
Experience in property management
Experience in a busy service business where schedules change, customers need answers, and several things are happening at once

Responsibilities

Managing the daily schedule and coordinating jobs with our craftsmen
Scheduling estimates and making sure we have enough opportunities on the calendar
Following up with customers on estimates and open projects
Keeping an eye on booked work and upcoming revenue
Assist the craftsmen in placing / tracking large material orders
Working with craftsmen when schedules change or job issues come up
Making sure customers are kept informed throughout the project
Reviewing completed jobs and watching labor, material costs, and job profitability
Pick up the phone, solve the problem, and keep things moving.