Office Manager

Virginia Tech•Blacksburg, VA

1d•Onsite

About The Position

We’re currently searching for an Office Manager to join our Residential Well-being team in Blacksburg, VA to help us in our mission. So, if you’re passionate about supporting student success, please keep reading. You’ll be joining the Residential Well-being team; a department centered on creating intentional residential communities that are characterized by belonging, flourishing, compassion for self and others, and meaningful engagement. You’ll be reporting to the Director of Residential Well-being, in a Regular twelve-month, 100% administrative professional appointment. You’ll serve as a primary point of contact for the Residential Well-Being office, providing high-level administrative support to the Director of Residential Well-being and Senior Director of Hokie Wellness and other departmental leadership as needed. You'll maintain current knowledge of residential well-being and university policies to provide appropriate and adequate responses while providing high-level customer service. You'll act as the Human Resources liaison for professional and hundreds of student staff members, along with other financial administration duties. You'll have extensive interaction with stakeholders across the institution, as well as students and families, and must handle situations with the utmost discretion and tact. You’ll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division. You’ll be offered a base compensation package between $45,000 - $50,000, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

Requirements

Associate's degree in Business Management, Office Administration, or related field, or equivalent training and/or related experience.
Previous office administration experience with evidence of processing complex reports, spreadsheets, invoices, payroll administration, handling confidential material, and confidential file maintenance.
Knowledge of standard office communications and procedures.
Strong bookkeeping and word processing skills with emphasis on efficiency, accuracy, and organization.
Excellent customer service and communications skills, both verbal and written, to a diverse group of people in a friendly, courteous manner.
Ability to work independently with little supervision and collaboratively within a team-based environment, prioritizing work, and performing multiple functions simultaneously.
Ability to professionally handle stressful, complex situations in relation to parent and student needs; to work with a diverse population; and maintain security and confidentiality of records and information (high integrity requirement).

Nice To Haves

Bachelor's degree and/or equivalent related experience, education and training.
Previous experience in a high-volume customer service position in an academic environment.
Knowledge of University policies and procedures.
Previous office management experience.
Knowledge of Windows, Microsoft Office 365 and Outlook.
Knowledge of University Purchasing Card procedures, HokieMart, Banner (HR, Student System, Time Entry, and LMM), or similar.
Prior experience in Higher Education or nonprofit/philanthropic setting.

Responsibilities

Serve as a primary point of contact for the Residential Well-Being office.
Provide high-level administrative support to the Director of Residential Well-being and Senior Director of Hokie Wellness and other departmental leadership as needed.
Maintain current knowledge of residential well-being and university policies to provide appropriate and adequate responses while providing high-level customer service.
Act as the Human Resources liaison for professional and hundreds of student staff members.
Perform financial administration duties.
Handle situations with the utmost discretion and tact when interacting with stakeholders, students, and families.