Office Manager

Alternate Solutions Health Network • Bloomington, IN

8d

About The Position

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. At our Hospice, our team members have the ability to help patients and their families navigate the most intimate and difficult time of one’s life. Using hospice best-practice care delivery approaches, our team has the tools and resources needed to ensure an excellent end-of-life experience for our patients. You’ll be responsible for the day-to-day operation and management of the hospice office. You will maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately.

Requirements

• Bachelor’s degree in business management, Public Health or equivalent experience
• Minimum of 1-year supervisory experience
• 3 + years’ experience with inbound and outbound customer service call center
• 1-year training experience of customer service and handling calls
• Capable of all physical demands.
• Strong leadership and motivational skills.
• Ability to effectively present information to employees, customers and top management.
• Experience with developing and managing to metrics.
• Proven ability to prioritize, multi-task and adapt to a fast-paced team environment.
• Ability to create positive impressions and communicate with a variety of people. This will include patients, clinicians, and hospital networks which we serve.
• Ability to use Microsoft Office and experience with Word and Excel programs.

Responsibilities

• Oversee and drive operations/processes of office.
• Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement.
• Analyze key financial performance indicators and recommend modifications based on operational effectiveness to meet and exceed department objectives.
• Monitor and manage invoicing in collaboration with the Executive Director.
• Prioritize and plan work duties.
• Monitor calls to ensure level of expected quality.
• Perform Program Assistant and other duties as needed.

Benefits

• We provide medical, dental, and vision insurance with flexibility for you to select what works best for you.
• Eligible teammates receive paid time off and may participate in the 401K, if they choose.
• Historically the company has matched 401K contributions which helps build your nest egg even faster.
• Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees