Office Manager
About The Position
Reprieve is seeking an Office Manager to oversee the daily administrative and operational functions of its outpatient program. The position supports coordination of patient care, regulatory compliance, and efficient office operations. The Office Manager serves as a liaison among patients, clinical staff, and external partners to facilitate patient-centered care while following organizational policies and industry standards. The role works closely with the Executive Director and clinical staff, maintains patient documentation and confidentiality, supports scheduling and service coordination, and helps address patient concerns and urgent needs. The posting also describes Bradford Health Services’ employee benefits and workplace culture.
Requirements
- High school diploma or equivalent.
- Strong knowledge of state and federal healthcare regulations.
- Excellent communication, organizational, and interpersonal skills.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Proficiency in office software applications and electronic medical record (EMR) systems.
- Commitment to confidentiality and ethical standards in patient care.
Nice To Haves
- Previous experience in healthcare office management or administration.
Responsibilities
- Oversee daily office operations, including scheduling, patient flow, and provider availability.
- Coordinate office supplies and resources and maintain a clean, organized, HIPAA-compliant work environment.
- Ensure timely and accurate completion of patient records, reports, and administrative paperwork.
- Manage appointment scheduling to optimize provider availability and patient access to care.
- Work with the Executive Director to implement office policies and streamline administrative workflows.
- Ensure compliance with state and federal regulatory requirements related to outpatient healthcare services.
- Maintain records in accordance with HIPAA and confidentiality guidelines.
- Assist with audits, quality assurance initiatives, and policy implementation.
- Serve as a primary point of contact for patients regarding scheduling, referrals, and general inquiries.
- Assess patient needs and coordinate with internal and external providers to support continuity of care.
- Verify patient eligibility and benefits for services and comply with insurance guidelines, including Ambetter UR information for new admissions.
- Work with pharmacies to facilitate medication delivery and resolve prescription-related concerns.
- Address patient concerns and support a positive, patient-centered experience.
- Liaise among patients, providers, and external agencies to improve coordination and service delivery.
- Implement crisis management and triage protocols for urgent patient needs.
- Establish and maintain relationships with internal teams, patients, and community partners.
- Support clinical staff by facilitating completion of documentation, authorizations, and required paperwork.
- Monitor office operations and identify process improvements and efficiency opportunities.
- Participate in department meetings, training sessions, and professional development initiatives.
- Maintain professionalism and uphold the organization’s mission, vision, and values.
- Perform other duties as assigned by the Executive Director.
Benefits
- Medical coverage through three BCBSAL medical plans, with improved rates, co-pays, and prescription benefits.
- Coverage options for domestic partners and a wider network of in-network providers.
- Mental health support, including access to services and an Employee Assistance Program with digital wellness tools and wellness coaching.
- Voluntary pet insurance, home and auto insurance, family legal services, and other coverages.
- Student loan repayment for nurses and therapists.
- 401(k) plan through Voya.
- Paid time off.
- Part-time employees working 20 hours or more per week may access voluntary dental, vision, life, accident insurance, and telehealth options.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
