Office Manager

Guardian Dentistry Partners•Greenville, NC

18d

About The Position

The Office Manager oversees the daily operations of the dental practice, supervises team members, manages patient flow, works toward practice goals, and provides mentorship and training. The role serves as a key link between the dentist and the team, supporting effective communication and coordination. The Office Manager is expected to exemplify the organization’s I.M.P.A.C.T. values: Integrity, Mentorship, Partnership, Action, Caring, and Transparency. Responsibilities include overseeing practice operations, performance and reporting, team management, and the patient experience. The manager uses practice resources and software to run the office, maintains a safe and compliant workplace, and works with doctors and regional managers. The position calls for compassionate leadership, strong communication and presentation skills, technical comfort, proactive problem-solving, and collaboration.

Requirements

Compassionate and empathetic ability to relate to others, with high emotional intelligence and a passion for helping others and supporting practice success.
Confident communication and presentation skills, including the ability to lead huddles and present to leadership; adapt communication style to the audience, seek feedback, summarize key points, and communicate thoroughly.
Comfort troubleshooting technical issues within the practice and communicating with IT as needed.
Comfort using Microsoft programs such as Excel, PowerPoint, and Word.
Proactive problem-solving skills and the ability to engage team members in resolving issues.
Ability to mediate and resolve conflicts professionally and objectively.
Collaborative approach and ability to work with cross-functional teams.

Responsibilities

Supervise practice activities and ensure effective coverage for all positions.
Manage opening and closing duties, including reconciling daily financials.
Manage supply inventory and serve as the primary point of contact for the practice.
Oversee internal billing invoices, maintain CPR certifications, and ensure office, safety, and compliance policies and procedures are followed.
Use tools and resources such as Workday, myLearning, metric software, and P&L reports to run the office effectively.
Plan, organize, and facilitate daily morning huddles and other team meetings as appropriate.
Maintain positive working relationships with doctors and regional managers to support communication across the company.
Meet or exceed expected monthly and quarterly performance metrics and stay aligned with quarterly IMPACT goals.
Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and available to doctors and upper management.
Monitor, analyze, and report weekly and monthly KPIs, and report on goals and KPIs to the Regional Manager and doctors as requested.
Supervise practice team members, manage team records in the HRIS, address performance matters, and resolve issues and conflicts.
Provide team members with ongoing guidance, coaching, and support, and help cross-train them for professional development and office efficiency.
Manage recruiting, hiring, and onboarding of new team members.
Manage team schedules, payroll, and time and attendance, and keep the appointment scheduler updated with office hours and doctor availability.
Communicate with patients courteously, empathetically, and professionally.
Oversee a telephone-answering system that provides timely responses, manage patient flow, and assist wherever needed.
Support patients in considering and accepting treatment, and ensure accuracy and attention to detail to minimize complaints.