Office Manager

HRMD/Texas Pain Physicians•Farmers Branch, TX

14d•$50,000 - $60,000•Onsite

About The Position

The Office Manager is responsible for the successful management and operation of the medical practice, including achieving practice objectives, establishing administrative policies, coordinating staff activities, and maintaining high operating standards. The role supervises medical and clerical staff and works collaboratively with business staff, clinical staff, non-physician practitioners, and the physician. The position is at DMC Clinic in Farmers Branch, Texas, is full-time, and has a day shift. The listed salary range is $50,000 to $60,000. The Office Manager oversees daily practice activities, staffing, productivity, attendance, time-off requests, supplies, banking activities, and staff development. The role also supports patient and staff safety, privacy, confidentiality, effective communication, problem resolution, and continuous improvement. Human resources issues, benefits, and workers’ compensation claims are referred to the Human Resources Manager; the Office Manager works with Human Resources on provider credentialing and privileges.

Requirements

Previous experience as a medical office manager is required; candidates without prior medical experience will not be considered.
At least 2 years of experience running a medical practice.
Experience managing 6 or more employees.
At least 3 months of experience in nursing or another medical field, or 2–4 years in a hospital setting is strongly preferred.
Prior supervisory experience in a healthcare setting.
Strong knowledge of insurance, including third-party payers, insurance companies, Medicare, and workers’ compensation.
Knowledge of basic practice operations, including billing, surgery and clinic scheduling, medical records, referral coordination, and insurance verification.
Familiarity with medical software and equipment, including practice management and electronic medical records software.
Nursing Associate of Science, ACLS certification, and BLS certification are listed under educational requirements.
Strong organizational, written and verbal communication, interpersonal, leadership, team-building, and staff development skills.
Ability to build rapport with patients and visitors; communicate effectively with personnel, physicians, patients, and the public; and listen, understand, and confer with others.
Ability to manage practice operations within a budget and understand reports, budgets, and statistical information.
Integrity, confidentiality, professionalism, patient focus, high energy, sound judgment, attention to detail, initiative, and a commitment to continued learning.
Ability to maintain calm and effective behavior under stress, delegate duties appropriately, and make recommendations to improve efficiency.
Must follow the practice dress code: scrubs or business casual.

Nice To Haves

Experience working in pain management.
An Associate’s or Bachelor’s degree in Business Administration or Health Care Administration.
Two to four years of experience in a hospital setting is strongly preferred.

Responsibilities

Manage the medical practice’s operations and work toward its objectives.
Establish administrative policies and coordinate practice activities with staff.
Guide, lead, support, and supervise medical and clerical staff, including monitoring productivity and addressing conduct when necessary.
Assess daily staffing needs, arrange coverage, schedule staff, and manage time-off requests.
Communicate practice business effectively with staff and the surgeon; maintain positive communication with personnel, patients, families, and other healthcare professionals as needed.
Maintain patient and personnel confidentiality, professionalism, patient privacy, and a safe practice environment.
Identify and resolve problems, manage staff conflicts, and involve Human Resources when appropriate.
Order and restock supplies, and provide equipment and supplies based on practice needs.
Monitor and approve attendance and time off for clinic personnel.
Conduct banking activities and support operations within a budget; analyze reports, budgets, and statistical information.
Work with Human Resources on credentialing and privileges for licensed providers; refer human resources, benefits, and workers’ compensation matters to the Human Resources Manager.
Provide ongoing education to staff and work with staff to identify problems and opportunities for improvement.
Maintain required paperwork and personnel documentation, and attend to record-keeping details.
Support insurance billing, claims, insurance verification, check-in and check-out, collections, clinic and surgery scheduling, medical records, and referral coordination.
Follow fire, safety, and disaster policies; know the locations of alarms and extinguishers and respond appropriately to emergencies.
Participate in economical use of supplies, accept special projects, seek continued learning, and perform other duties within individual knowledge and expertise.