Office Manager

Regency Management Services • Lancaster, PA

17d • Onsite

About The Position

The Retail Office Manager supports the day-to-day operations of an Ashley Furniture showroom. This hands-on leadership role oversees office operations, supports the sales team, helps resolve customer concerns, and ensures transactions and paperwork are completed accurately and efficiently. The Office Manager leads and develops the office team and partners with the Store Manager and Sales Managers to support store operations and the customer experience.

Requirements

• Strong customer service and interpersonal skills.
• Leadership ability to coach team members and hold them accountable.
• Strong organizational and multitasking skills.
• Ability to prioritize and perform effectively in a fast-paced retail environment.
• Strong basic math skills, including discounts, percentages, and financial transactions.
• Excellent verbal and written communication skills.
• Ability to identify problems, gather information, and develop solutions.
• Comfort working with customers, vendors, management, and team members.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work evenings, weekends, and holidays as needed.

Nice To Haves

• Previous office management or customer service experience.
• High school diploma.

Responsibilities

• Lead, coach, and support Customer Service Representatives and office team members.
• Manage office schedules, daily responsibilities, and attendance.
• Greet customers and provide professional, knowledgeable service.
• Finalize customer transactions and ensure orders are processed accurately.
• Review sales orders, order updates, and modifications for accuracy and completion.
• Resolve customer concerns in person and over the phone, including escalated situations.
• Process cash, credit card, and check transactions according to company policies.
• Complete daily closeout procedures and cash reconciliation.
• Generate and maintain operational reports.
• Support sales floor operations, including pricing, tagging, promotions, and organization.
• Train and onboard new office team members on company systems and procedures.
• Complete and process new hire paperwork and ensure timely submission to HR.
• Maintain office supplies and submit supply requests as needed.
• Ensure office procedures and company policies are followed.
• Partner with store leadership to support daily operations and the customer experience.
• Serve as a Key Holder when assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid vacation
• Paid holidays
• Paid time off
• Employee discounts on furniture, mattresses, and home décor
• Paid training
• Coaching
• Mentorship
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed