Office Manager
About The Position
Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of a patient-focused orthodontic practice. The Office Manager will work from the Dayville, Connecticut and Webster, Massachusetts offices and collaborate closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance. The role is part of an experienced team in a well-established practice with operational systems and support in place. The schedule is Monday through Friday, 8 a.m. to 5 p.m. This leadership position offers the opportunity to contribute directly to the patient experience and the success of a team-oriented orthodontic practice.
Requirements
- Prior management experience is required.
- Proven ability to lead and support front office and administrative teams in a fast-paced environment.
- Experience managing office HR-related matters, including timecards, PTO tracking, and team accountability.
- Strong organizational, communication, and problem-solving skills.
- Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics.
Nice To Haves
- Hands-on experience with orthodontic or dental insurance processes, billing, and patient financial coordination.
- Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting.
- Experience with orthodontic or dental practice management software.
Responsibilities
- Oversee daily orthodontic office operations to maintain an organized, efficient, and patient-centered environment.
- Lead and support front office, treatment coordination, and administrative team members, fostering a positive and collaborative team culture.
- Manage and optimize the orthodontic schedule to support patient flow, provider productivity, and a seamless experience across consultations, adjustment appointments, emergencies, and retention visits.
- Support new-patient consultation flow and treatment-start goals in partnership with the Treatment Coordinator and Orthodontist.
- Oversee insurance verification, billing processes, and patient financial communication.
- Run and review practice reports covering scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance.
- Review and confirm employee timecards, hours worked, and PTO for accurate payroll submission.
- Coach and support team performance, accountability, consistency, and customer service standards.
- Collaborate with the Orthodontist and leadership team on office goals, patient satisfaction, and practice growth.
- Participate in weekly and monthly meetings to review KPIs, operational opportunities, and practice goals.
Benefits
- Health insurance starting on the first day of employment.
- Vision insurance.
- Paid vacation time.
- Paid holidays.
- Paid sick time.
- Dental and orthodontic benefits.
- 401(k) retirement plan with employer contribution.
- Consistent set schedule with no weekends.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
