Office Manager

Planned Parenthood Southeast, Inc.•Atlanta, GA

15d•$75,500 - $84,400•Onsite

About The Position

The Office Manager is responsible for the day-to-day administration and operations of the headquarters office, ensuring an organized, professional, efficient, and welcoming environment for staff, visitors, vendors, and business partners. The role is the primary point of contact for office operations, facilities coordination, vendor management, mail and package handling, administrative support, and contract tracking. It also leads provider credentialing activities. The Office Manager works closely with leadership, Finance, Human Resources, and Information Technology to support organizational operations and business continuity. The position administers office operations and workplace services; coordinates facilities, vendors, meetings, and space planning; manages mail and delivery processes; supports financial and administrative processes; administers contract tracking and vendor onboarding; and manages contractor and provider credentialing and compliance. The role also serves as the headquarters emergency preparedness and evacuation coordinator and performs other duties as assigned by the Chief Operating Officer or designee.

Requirements

Associate degree or equivalent work experience required.
At least three years of progressively responsible customer service, administrative, office management, operations, or executive support experience.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to communicate effectively with multiple audiences and work independently and as a team member.
Ability to prioritize and manage numerous projects simultaneously and work with little direct supervision.
Excellent written, verbal, and interpersonal communication skills.
Accuracy and attention to detail.
Professional appearance and attitude.
Availability to work flexible hours, including weekends and evenings as required.
Ability and willingness to travel within Georgia and Alabama.
Reliable transportation for onsite and off-site work.
If using a personal vehicle for work, a valid Georgia driver license and current auto insurance meeting Georgia vehicle-code minimum requirements are required.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Oversee day-to-day headquarters office operations and maintain an efficient, professional, and business-focused work environment.
Serve as the primary liaison for visitors, vendors, contractors, and business partners; address inquiries, resolve issues, and coordinate services.
Evaluate and prioritize incoming communications and requests, directing matters to the appropriate departments and leaders and ensuring timely resolution.
Coordinate meeting logistics, facility scheduling, and space utilization.
Assess workplace needs and implement solutions that maintain productive, compliant, and professional office environments.
Monitor office equipment, technology resources, and workplace services; coordinate corrective actions with Information Technology, Facilities, and vendors.
Manage relationships with building management, service providers, and contractors and coordinate office space planning, workplace transitions, and facility improvement initiatives.
Assess workplace operations and recommend process improvements to efficiency, employee experience, and resource utilization.
Coordinate headquarters emergency preparedness and evacuation readiness in accordance with organizational safety protocols.
Administer organizational mail, shipping, and delivery operations; establish tracking processes for high-priority deliveries, confidential documents, and accountable mail.
Coordinate shipping, courier, and delivery solutions and maintain controls and documentation to safeguard records and account for deliveries.
Administer assigned financial and administrative processes in accordance with policies, internal controls, and regulatory requirements.
Review, reconcile, and validate corporate credit card expenses; resolve discrepancies and communicate recommendations or corrective actions regarding compliance.
Partner with Finance and department leaders on vendor onboarding, contract administration, procurement documentation, and business transactions.
Maintain financial and administrative records for data integrity, audit readiness, and compliance with record-retention requirements; recommend process improvements.
Administer the contract management program, including tracking, documentation, approvals, execution, lifecycle monitoring, risk identification, and resolution coordination.
Coordinate among department leaders, legal representatives, vendors, and business partners on contract execution and compliance.
Evaluate contract status, renewal timelines, and vendor obligations; provide recommendations and escalations as needed.
Develop and maintain contract administration procedures, records practices, and reporting mechanisms; coordinate vendor reviews and onboarding.
Administer contractor and provider credentialing programs in accordance with organizational standards, contractual obligations, and regulatory requirements.
Coordinate onboarding, documentation review, and administrative approvals for independent contractors and physician service providers.
Liaise with credentialing vendors and external partners, resolving issues and facilitating timely completion of requirements.
Monitor credentialing status, expiration dates, regulatory requirements, and renewals; identify documentation gaps and recommend corrective actions.
Collaborate with leadership, Human Resources, Information Technology, Finance, and operational departments on contractor compliance and credentialing administration.
Maintain credentialing tracking systems, reporting tools, and administrative procedures.
Perform other duties as assigned by the Chief Operating Officer or designee.