Office Manager

Service Corporation International•Cocoa, FL

1d•Onsite

About The Position

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

Requirements

High school diploma, GED or completion of a diploma-training program at a college or technical school
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment

Responsibilities

Oversees the accounting functions including collections, payments, cash receipts, petty cash, reconciliations, and tracking capital expenditure authorizations.
Orders supplies, manages inventory of merchandise (memorials, caskets, vaults, urns), and processes installation funeral-related orders.
Supports location management in timely completion of contracts and work orders with proper documentation.
Schedules incoming orders and drivers for ambulate service.
Completes various funeral/cemetery reports and files accurately.
Supports Sales as necessary, understanding JD Powers.
Assures compliance with all Company policies and procedures, including Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits, and Day Sales Outstanding (DSO) related to financial and administrative areas.
Assists in preparing and/or overseeing all funeral/cemetery-related forms.
Reviews time cards and administers corporate payroll policies and procedures.
Administers local Human Resources (HR) processes including new hire paperwork, pre-need sales license verification, maintaining employee and confidential files (I9’s, etc.), and ensuring new associates receive orientation.
Pulls monthly reports and creates stack ranking reports for key performance indicators.
Maintains vehicle records/licenses and processes expense reports.
Updates General Price Lists (GPLs).
Manages all Alarm Systems (codes, working order, etc.).
Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed.
Coordinates daily activities with business unit and other departments.
Trains associates in the proper administration of policies and procedures.
Services customers by interacting with families in a professional and compassionate manner.
Maintains and updates customer records.
Updates company website with current obituaries and ensures obituaries are placed in newspapers.
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations.
Behaves in a supportive way to enrich the work environment.
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.
Performs other duties as assigned.