Office Manager

BrightSpring Health Services•Louisville, KY

About The Position

An office manager is responsible for overseeing and coordinating the daily operations of an office. They manage administrative tasks, such as organizing schedules, maintaining records, and supervising office staff. Office managers also handle financial responsibilities, such as budgeting, invoicing, and payroll. They ensure efficient communication within the office and with external parties, manage office supplies and equipment, and implement and enforce office policies and procedures. Additionally, office managers may handle human resources tasks, such as recruitment, onboarding, and performance evaluations.

Requirements

High school diploma or GED required
Minimum two years of office or administrative experience
Demonstrate leadership and team motivation skills
Communicate effectively with staff, clients, and stakeholders
Manage multiple priorities and tasks efficiently
Apply knowledge of hospice care regulations
Understand and apply expense management principles
Analyze operational issues and implement effective solutions

Nice To Haves

Experience in hospice care and supervisory or management roles preferred
Bachelor’s degree in business or related field preferred
Healthcare environment experience preferred

Responsibilities

Manage and coordinate administrative and non-clinical operations across assigned branches.
Ensure timely and accurate payroll processing and compliance with timekeeping policies.
Support billing processes to facilitate timely claim submission and reduce denials.
Participate in audits, surveys, and report preparation.
Maintain vendor contracts and records.
Respond to medical records requests.
Assist with audit and licensure documentation including QAPI, complaints, and emergency preparedness.
Ensure regulatory compliance for employee documentation including I-9s, licensure, and background checks.
Facilitate orientation for new staff.
Monitor office systems and implement corrective actions as needed.
Process accounts payable in accordance with branch procedures.
Manage office and medical supply inventory and ordering.
Coordinate mobile device orders and assist with setup and troubleshooting.
Verify employee time entries and generate payroll reports; resolve discrepancies with Branch Directors.
Serve as liaison to corporate departments for administrative functions.
Coordinate fleet assignments for applicable branches.