Office Lead

Compass•San Francisco, CA

7d•Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Office Lead at your regional headquarters in San Francisco, you will oversee the management of the office to ensure everything runs smoothly and that our Compass office standards are being maintained. You will plan and coordinate events that drive our customer engagement and retention goals. You are passionate about your customers, delivering a world-class office and event experience, and enjoy collaborating cross-functionally to solve problems effectively and efficiently. Please note: this role is 100% in-office in San Francisco (891 Beach St).

Requirements

2-4 years of previous experience in customer service, office management, hospitality, or operations
A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Great listening skills, connect well with others, and is empathetic of the customer’s pain points
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
The ability to establish credibility with key agent decision-makers and influencers
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Ability to work autonomously and possess a strong bias toward action

Nice To Haves

Previous experience in real estate is a plus

Responsibilities

Maintain office supply, food, and beverage inventory so the needs of our customers are met while remaining within budgetary restrictions.
Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, storage, and general common areas.
Ensure facility standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable for their scope of services, and coordinating office repairs/services.
Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, Procurement, Onboarding, etc.).
Follow appropriate procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
Manage internal communications including office updates and newsletter in collaboration with others.
Plan and coordinate events that drive our customer engagement and retention goals in collaboration with local leadership.
Act as the single point of contact when hosting important speakers or executive visitors to the office.
Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.
Drive employee and customer recognition by helping to celebrate birthdays, milestones, etc.
Periodically serve as the face of the office by welcoming guests, managing mail distribution, and answering phone calls to our main office line when the Agent Experience Coordinator is unavailable.

Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions).
Paid vacation, holidays, sick time, parental leave, and recharge leave
Medical, tele-health, dental and vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life and disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance