Office Lead, Workplace Operations

HelloFresh • New York, NY

18h • Onsite

About The Position

We are seeking a proactive and service-oriented Office Manager to own the physical employee experience across our NYC HQ, Brooklyn Studios, and Newark locations. In this role, you will serve as the heartbeat of our facilities, ensuring our spaces remain fully operational, safe, and engaging. As an Individual Contributor, you will provide daily guidance and mentorship to our team of Office Coordinators without directly managing them. We need a true "doer" with a "no task too small" attitude, someone equally comfortable organizing a holiday party for 500 people as they are organizing a supply closet. Ultimately, you will be the glue that holds our workspace together, creating a seamless environment where our teams can thrive.

Requirements

• 3-5+ years of operational experience in Office Management or facilities, ideally within a high-growth, creative, or hospitality-driven environment.
• A track record of managing physical spaces across multiple locations, demonstrating the ability to handle logistics, office moves, and facility maintenance with a "boots on the ground" approach.
• Experience leading without authority, previously supporting or mentoring junior operational staff (such as Receptionists or Coordinators) to ensure high service standards.
• A background that blends operational grit with executive polish, allowing you to seamlessly pivot between handling facility emergencies, planning company events, and supporting senior leadership.
• Proficiency in Google Suite required.
• The ability to lift up to 30 pounds.

Nice To Haves

• Workday, and Slack preferred

Responsibilities

• Lead workplace operations for NYC HQ, Brooklyn Photo Studio, Video Studio, and the Newark, NJ Office, ensuring a consistent standard of excellence across all sites.
• Oversee the daily upkeep of the office to ensure a clean, organized, and well-stocked environment. This includes sourcing and overseeing facilities, maintenance and supply needs.
• Act as the primary liaison for facility operations, maintenance, and security and IT. Establish and maintain relationships with third-party vendors, supporting. Schedule all maintenance appointments as needed.
• Responsible for tracking Workplace Operations spend and keeping accurate records of all purchases.
• Submit monthly expenses to the internal approval system.
• Achieve cost savings by maximizing the utilization of suppliers and preferred vendors, identifying efficiency opportunities across all offices.
• Own the physical employee experience. Organize special office activities such as happy hours, company events, engagement activities, and office updates to ensure high engagement and productivity.
• Support the onsite team of Office Coordinators. While not a direct manager, you will provide day-to-day guidance, answer questions, and model best practices for the junior team.
• Provide approximately 2-3 hours per week of dedicated support to our Executive Team, assisting with financial reconciliation.

Benefits

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed