Office Experience & Operations Manager - 3 Year Contract/Acting

Toyota Motor Corporation•Brossard, QC

18h•Hybrid

About The Position

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Office Experience & Operations Manager to support our Head Office Administration team. This is a contract opportunity of 3 years in length and will report to the National Manager – Head Office Program. The Office Experience & Operations Manager is responsible for designing, operationalizing, and optimizing the campus experience for associates, partners, and visitors across the new TCI/TFS shared facility. This role leads operational planning, builds business cases, ensures technology and service readiness, and establishes shared services that support a seamless, modern workplace experience. The role works cross‑functionally with Design & Build Lead, technology teams, suppliers, and leadership to ensure the building operates efficiently and supports TCI’s long‑term strategic goals.

Requirements

5 + years of experience in operations management, facilities planning, workplace experience, or related fields
Strong vendor management, budgeting, and procurement experience
Proven ability to develop business cases and present to executive leadership
Experience collaborating with multiple stakeholders
Strong analytical, organizational, and communication skills

Responsibilities

Develop operational options and create business cases to support decision‑making for major office and workplace operations
Consolidate and present operational and experience-related recommendations across all tracks
Review and assess all budget scenarios to support decision-making and project prioritization
Identify and explain discrepancies between approved square footage, scope, and budget allocations
Present recommendations to the Steering Committee for review and approval.
Forecast both capex and apex requirements related to workplace operations, technology, shared services, and building readiness
Procure suppliers and vendors, ensuring alignment to budget, experience goals, and operational requirements
Determine and approve the leasing agreement with Toyota Financial Services (TFS).
Define and oversee the management of shared spaces between TCI and TFS, ensuring clarity in access, responsibilities, and service delivery
Identify, define, and operationalize additional shared functions and resources across TCI and TFS (e.g., reception, facilities coordination, visitor services)
Establish insourced shared services on campus using a vendor network (e.g., cafeteria, security, mailroom), including budgeting, vendor selection, and ongoing oversight
Establish the technology infrastructure needed to support work for TCI and TFS across all areas of the new building
Define and operationalize site services required for day‑one readiness (e.g., printing services, connectivity, meeting room systems, visitor management tools)
Partner with internal IT, JLL, architects, and builders to ensure plans incorporate all required technology and operational workflows
Work closely with JLL, the architect, and the builder to incorporate operational, technological, and workplace experience requirements into construction and design plans
Ensure alignment with broader campus planning, construction sequencing, and move‑in timelines
Select the furniture supplier (e.g., Steelcase) and validate/approve all workspace furniture choices, including size, configuration, ergonomics, and adaptability
Oversee selection of demountable wall systems, meeting room A/V requirements, and other workplace experience elements
Leverage lessons learned from TMNA and other Toyota organizations to ensure best‑practice workplace experience design