Office Experience Coordinator

Ricoh Americas Holdings•San Diego, CA

13d

About The Position

The Office Experience Coordinator, identified in the position profile as the Site Leader, oversees daily operations at a small site and serves as the primary point of contact for onsite office services. The role supports a small team, escalates facility-related issues to leadership, promotes operational excellence, and ensures customer service expectations are met. When no Site Manager is assigned, the Site Leader is the onsite contact for customer concerns and contract compliance. The position performs contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services. It also coordinates workplace upkeep, supplies, reception, meeting and event setup, vendor and facilities support, office moves, shipping and receiving, and other operational needs.

Requirements

Experience in office administration, office services, facilities coordination, workplace services, hospitality, or a related field.
Strong customer service and communication skills.
Excellent organizational skills and ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to work independently and take initiative in resolving issues.
Ability to lift and move office supplies, packages, or materials as needed.

Responsibilities

Serve as the primary point of contact for day-to-day office operations and maintain a professional, organized, welcoming workplace.
Coordinate facilities-related activities by reporting maintenance concerns, tracking repairs, and following up on workplace upkeep issues.
Maintain inventory of office, kitchen, and conference room supplies; monitor stock levels and place orders as needed.
Keep common areas, break rooms, conference rooms, and collaborative spaces clean, organized, and stocked.
Provide reception coverage by greeting visitors, managing guest access, answering inquiries, and delivering a positive customer experience.
Prepare conference rooms for meetings, training sessions, executive visits, and special events, including room configuration and coordination of resources.
Partner with vendors, facilities teams, and building management to support maintenance, workplace services, and operational needs.
Assist with office moves, workstation setup, seating arrangements, and space planning.
Support shipping, receiving, and package distribution as needed.
Conduct regular site walks to identify operational, safety, or maintenance concerns and ensure timely resolution.
Maintain accurate inventory records and track supply usage to support cost-effective operations.
Coordinate logistics and setup for company events, employee engagement activities, and onsite meetings.
Identify opportunities to improve workplace efficiency, organization, and the employee experience.
Perform contracted office services, including copy, courier, managed print, hospitality, imaging, and mail services.
Serve as the onsite point of contact for customer concerns and contract compliance when no Site Manager is assigned.
Escalate facility-related issues to leadership.