Experience Coordinator

Internal Posting•Inglewood, CA

11h•Onsite

About The Position

Halo Sports & Entertainment is seeking an Experience Coordinator to coordinate scheduling operations and support event-day operations for the Fan Experience department at Intuit Dome and the Kia Forum in Inglewood, California. The role handles daily and event-based scheduling, attendance tracking, and payroll support for Fan Experience and Security team members; supervises front-of-house team members; and leads event command center operations. The position reports to the Manager of Fan & Team Member Experience. This is a full-time, hourly, non-exempt role supporting a 24-hour, seven-day-a-week operation and a busy calendar of events. The successful candidate must be able to work a flexible schedule that includes weeknights, weekends, holidays, and extended shifts as business needs require. The work takes place at Intuit Dome and the Kia Forum and involves indoor and outdoor venue environments, crowds, elevated noise, and frequent interaction with guests and team members. The position coordinates staffing and scheduling for public and private events; supports accurate payroll processing and resolves payroll discrepancies; monitors attendance and staffing data; and communicates shift and event information to team members. On event days, the coordinator manages Fan Experience and Guest Relations team members, leads command center operations, supports real-time incident response and documentation, and helps maintain safe, clean, and welcoming venue areas. The role also supports training, coaching, team accountability, and continuous improvement. Compensation is $30.00 per hour. Benefits include medical, dental, and vision plans; a 401(k) plan with company contribution; a wellbeing allowance; paid vacation and sick time; paid parental leave; flexible spending accounts; company-paid long-term disability and life and AD&D insurance; voluntary life insurance options; an Employee Assistance Program; and mental health support through Modern Health and Headspace.

Requirements

Highly proficient in Microsoft applications.
Highly proficient in ABI Mastermind.
Experience reviewing reports, analyzing data, and determining actionable insights.
Detail-oriented, organized, and knowledgeable of key role protocols.
At least two years of experience in customer service, a scheduling analyst role, or hospitality is preferred.
At least two years of experience or baseline knowledge of how an event command center functions.
A proven record of commitment to hospitality, entertainment, or guest services.
Excellent interpersonal, verbal, and written communication skills.
Poised, well-spoken, and professional in appearance, words, and actions.
Welcoming, positive, and energetic attitude.
Ability to multitask in a fast-paced environment.
Proficient or above in technology and current technology trends, including tablet and software use or relevant past or current experience.
Self-starter with an entrepreneurial spirit and hands-on approach to business.
Availability to work a flexible schedule, including weeknights, select weekends, and holidays.
Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.
Ability to stand, sit, walk, or remain stationary for extended periods during scheduled shifts.
Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed.
Ability to ascend and descend stairs and work safely at various heights, including at the top of stairways, when required.
Ability to work in confined or enclosed spaces, including elevators, when required.
Ability to move throughout the venue quickly and safely during events.
Ability to communicate effectively in person and through radio or other communication devices.
Ability to work indoors and outdoors and tolerate varying weather conditions, crowds, elevated noise, and vibration.
Ability to work extended shifts based on business needs.

Nice To Haves

Knowledge of California labor laws and employee management is preferred.
At least two years of experience in customer service, a scheduling analyst role, or hospitality is preferred.

Responsibilities

Analyze and report on attendance, scheduling, and payroll initiatives.
Collaborate with Payroll/Finance to support accurate and timely payroll processing using ABI and internal documents.
Coordinate with HR, management, and other departments to support public and private events.
Create shift schedules that meet operational needs and comply with departmental availability requirements and policies.
Monitor communication platforms and respond to team members’ inquiries and concerns about attendance, scheduling, payroll, and departmental needs.
Track and report scheduling analysis and staffing levels for public and private events.
Resolve payroll-related issues and discrepancies.
Communicate event and shift information to team members.
Track on-premise staffing numbers, call-offs, and related reporting.
Provide disciplinary actions to team members when necessary.
Track, support, and communicate departmental training requirements and the mandatory training calendar.
Lead event command center operations and coordinate with operational departments and report writers to support incident response and documentation in 24/7 Software.
Manage Fan Experience and Guest Relations team members on event days and support effective execution of assigned roles.
Coordinate real-time incident response and accurate, thorough documentation of operational, medical, and security incidents.
Use event-day platforms, including 24/7 Software, Genetec, LifeRaft, and TM1, to maintain situational awareness and document activity.
Use technology to streamline workflows and improve operational efficiency.
Support an engaged and accountable team culture through collaboration, coaching, training, feedback, and sharing best practices.
Make timely decisions and adapt to changing operational needs.
Conduct pre-event walkthroughs and briefings and communicate event details and instructions.
Serve as the departmental point of contact for public and private events, communicating staffing requirements, event details, and procedures.
Monitor safety, cleanliness, and the fan experience in assigned areas; respond calmly to incidents with safety and building procedures in mind.
Perform additional duties and responsibilities as assigned.