Client Experience Coordinator

Affinity Consulting Group LLC•,

2d•$65,000 - $70,000•Remote

About The Position

Affinity Consulting Group is seeking a Client Experience Coordinator to support an exceptional client experience from the first introduction through the ongoing client relationship. The coordinator serves as a familiar, trusted client contact, helping clients feel heard, informed, and supported while project teams manage day-to-day delivery. This role works across Sales, Strategy, and delivery teams to coordinate introductions and handoffs, maintain accurate client information, follow up on feedback and concerns, and identify ways to strengthen relationships and improve the client journey. The team is fully remote and works closely together. This is a full-time role, generally Monday through Friday, 8:30 a.m. to 5 p.m. Eastern, with flexibility. Travel to meetings or conferences is typically expected 5–7 times a year. Candidates must live in and be eligible to work in the United States. Affinity welcomes applicants from all backgrounds and offers interview accommodations upon request.

Requirements

Clear communication and consistent follow-through.
Ability to manage several moving pieces while remaining attentive to client needs.
A strong sense of ownership when a client needs help.
Curiosity, sound judgment, and willingness to learn.
Must live in and be eligible to work in the United States.

Nice To Haves

Experience in client success, account management, project coordination, or service operations.
Experience with client onboarding, Teamwork, HubSpot, or automated workflows.

Responsibilities

Welcome new clients and coordinate introductions, kickoffs, and handoffs between Sales, Strategy, and delivery teams.
Build relationships with recurring clients through thoughtful, proactive check-ins.
Keep clients informed about what is happening, what comes next, and whom to contact for help.
Listen to client feedback, follow up on concerns, and help the appropriate people take action.
Maintain accurate client information, handoff details, and next steps in company systems.
Monitor project coordination alerts and resolve or escalate issues that need attention.
Identify opportunities to celebrate client successes, strengthen relationships, and improve the client journey.