Office Coordinator

Lifepoint Health•Englewood, CO

5d•$19 - $22•Onsite

About The Position

The Office Coordinator supports the department’s clinical, operational, and administrative needs. The position maintains therapeutic supplies and programming schedules; assists with charge reconciliation, patient group assignments, vital and UDS capture, reporting, paperwork, staff scheduling, attendance tracking, chart compliance, family sessions, payer coordination, and patient service coverage. The role also coordinates assessments, appointments, discharge planning, follow-up care, UDS collections, and required orders; supports reporting and operational tools; and cross-trains in outpatient functions such as PCA, transportation, and financial counseling. The coordinator provides customer service to patients, families, referral sources, and stakeholders, collects applicable copays and deductibles, and performs other duties assigned by leadership.

Requirements

CPR and De-escalation certification is required, or must be obtained within 30 days of hire.

Nice To Haves

High School Diploma or GED preferred.

Responsibilities

Maintain therapeutic tools and supplies, including worksheets, videos, and games, for clinician use.
Maintain the programming schedule according to therapist dictation.
Assist with charge reconciliation and data entry as required.
Support patient group assignments and coordination efforts.
Provide customer service to patients, families, referral sources, and stakeholders.
Support vital-sign and UDS capture as needed.
Complete DCAR reporting accurately and on time.
Organize and file paperwork.
Maintain staff schedules and ensure program staffing.
Monitor and record attendance, including tardiness and absences.
Communicate with the treatment team to ensure chart compliance.
Coordinate physician follow-ups from CPE with others to ensure completion.
Manage family session schedules as required by the program.
Work with the business office and utilization review department to support payment for services.
Perform pre-certifications and concurrent reviews.
Develop relationships with payer sources.
Coordinate with the utilization review department to ensure service coverage for patients.
Maintain positive working relationships with referral sources, community agencies, and organizations.
Maintain program and patient information and data to produce reports and census information and assist the Business Office with reporting.
Schedule CPEs, nursing assessments, H&Ps, and psychosocial assessments with the appropriate clinician and within required timeframes.
Schedule or complete UDS collections, including random screenings.
Ensure applicable patient orders are obtained before services begin.
Participate in therapists’ discharge-planning needs.
Create appointments as directed, initiate follow-up care, and coordinate with organizations.
Cross-train and support outpatient functions, including PCA, transportation, and financial counseling.
Conduct appointment reminder calls.
Collect copays and deductibles as applicable.
Manage organizational tools for efficient operations, including bed boards and group-room assignments, treatment-team schedules, and flash reports.
Perform other responsibilities and duties assigned by leadership.