Office Experience Coordinator
About The Position
The Office Experience Coordinator, also identified as a Site Leader, is accountable for the daily operations of a small site and serves as a go-to person for a small team. The role reports and escalates facility-related issues to assigned leadership, helps maintain acceptable profit levels, and ensures customer service expectations are met. The coordinator performs contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. At sites without an assigned Site Manager, the Site Leader is the on-site point person for customer issues and contract compliance. The position oversees day-to-day service delivery and staff coordination, supports training and development, maintains customer contact, and monitors contractual service-level agreements and performance. It may also involve facility support, vendor interaction, supply inventory and ordering, conference room coordination, and audiovisual equipment management. The role uses office and imaging equipment and completes site and management reports and related paperwork. Work is typically performed in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. The work is mostly sedentary but includes walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds. Moderate dexterity and regular use of basic tools and keyboard skills are required.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a related field, such as B2B and/or technical work.
- At least 2 years of customer-facing work experience.
- Demonstrated proficient knowledge and understanding of technology.
- Tactical process-facilitation ability.
- Ability to present to a small group.
- Moderate problem-solving skills.
- Intermediate customer service skills.
- Intermediate technical aptitude.
- Intermediate written and verbal communication skills.
- Ability to interpret, comprehend, and apply complex material, data, and instructions, and to prepare, provide, and convey diversified information.
- Moderate dexterity and regular application of basic skills, including calculator and keyboard use, hand-tool use, and eye-hand coordination.
- Ability to perform physical tasks including walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.
Nice To Haves
- Previous training experience is strongly preferred.
Responsibilities
- Oversee daily operations of a mail room, copy center, or scanning facility, including operation of office, imaging, and mail equipment.
- May oversee courier, reception, switchboard, shipping and receiving, and mail delivery and processing services.
- Coordinate a small team by assisting with job assignments and project scheduling, supervising mandatory break times, and escalating facility-related issues to assigned leadership.
- Serve as the on-site point person for customer issues and contract compliance at sites without an assigned Site Manager.
- Train and develop assigned staff and provide training on workflow and machine operations as needed.
- Handle formal daily contact with the customer.
- Implement and manage RICOH Service Excellence programs effectively.
- Analyze problems with minimum guidance and manage their resolution.
- Understand contractual Service Level Agreements, track progress, and execute and report compliance and performance-improvement measures to customer key contacts.
- Assist assigned leadership with recruiting, staffing, and performance management of site personnel.
- Maintain positive internal working relationships through professional communication.
- Supervise shift use of company materials and supplies to achieve cost-of-goods profitability.
- Meet quality and deadline standards through effective job scheduling.
- Maintain efficient workflow and hold team members accountable for work quality and efficiency.
- Work with the sales department to resolve issues concerning pricing and orders-in.
- Complete site reports and other paperwork accurately and on time.
- May perform routine site functions such as creating and completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support as required.
- May interact with contracted vendors, facility management, and occupants.
- May reorder office supplies and manage conference room coordination and audiovisual equipment resources.
- Complete the month-end management report when the Site Manager is absent.
- Assist the assigned AOM/ESM or NOM with training and development of site personnel.
- Place requisitions for site products and supplies using Oracle iProcurement.
- Perform other duties as assigned.
Benefits
- Medical insurance options
- Dental insurance options
- Life insurance options
- Disability insurance options
- 401(k) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Team member tuition assistance
- Paid vacation
- Paid holidays
- Other benefits supporting health, wellness, and personal and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
