HR & Office Experience Coordinator

Faye•Richmond, VA

3d•Onsite

About The Position

Faye is seeking an organized, proactive HR & Office Experience Coordinator to own day-to-day operations at its Richmond office and help make it a welcoming, smoothly run workplace. The role coordinates employee experience activities in partnership with the US HR Manager and provides hands-on administrative and operational support to the VP of Claims & CX and his teams. It also supports the US HR Manager with HR-related administrative tasks as needed. This is a hands-on, execution-focused position requiring attention to detail, initiative, and a service-oriented approach. The coordinator manages office needs, events, onboarding and offboarding logistics, routine HR administration, and recurring operational tasks for the Claims & CX departments. The role is part-time, Monday through Thursday, and requires daily on-site presence at the Richmond, Virginia office.

Requirements

2–4 years of experience in office administration, office management, employee experience, or a similar role.
Strong organization and attention to detail, with the ability to manage multiple tasks and priorities effectively.
Proactive, resourceful, hands-on approach, with ownership and the ability to solve problems and work independently.
Strong interpersonal and communication skills, a service-oriented mindset, and an interest in helping others.
Ability to support multiple stakeholders and adapt to changing priorities.
Comfort with Google Workspace, Slack, and other digital tools.
Ability to be present in the Richmond office daily; the role is on-site.

Nice To Haves

Experience coordinating events or employee engagement activities.
Experience working in a fast-growing company or startup.

Responsibilities

Own day-to-day operations of the Richmond office, keeping the workplace organized, welcoming, and well-maintained.
Manage office supplies, kitchen inventory, snacks, coffee, and other daily essentials.
Coordinate mail, deliveries, shipping, office equipment, and general office needs.
Serve as the main point of contact for building management, maintenance providers, and local office vendors.
Coordinate catering, office purchases, invoices, and other office-related administrative activities.
Welcome visitors and support a positive experience for employees and guests.
Identify and resolve office-related issues proactively and improve daily operations.
Coordinate and execute employee experience initiatives, events, celebrations, and engagement activities with the US HR Manager.
Manage event logistics, including vendors, catering, supplies, setup, and other arrangements.
Suggest ways to improve the office experience and help put plans into action.
Assist with onboarding and offboarding coordination, including documentation, scheduling, equipment coordination, and related logistics.
Support employee records management, HR system updates, routine administrative tasks, and HR processes under the guidance of the US HR Manager.
Provide administrative support to the VP of Claims & CX and his teams, including processing mail and documents, printing, scanning, and shipping.
Manage recurring administrative activities that support the daily work of the Claims & CX departments.
Handle additional administrative and operational tasks according to the VP’s priorities and the evolving needs of both teams.