Office Coordinator-Full Time Weekends

Mary Washington Healthcare•King George, VA

5d•$19 - $25

About The Position

The Office Coordinator obtains and verifies patient insurance and pre-authorization information, schedules services, and collects self-pay amounts, co-pays, and patient deductibles. The role also performs clerical, reception, and support functions to help ensure timely day-to-day operations and communication across Medical Imaging of Frederickburg (MIF) locations. Duties include answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring patient and departmental flow. The coordinator supports patient financial processes, insurance verification and authorization, accurate charge reconciliation, and communication among patients or guarantors, insurance companies, and physician offices. The position maintains required documentation and records, helps patients and referring offices understand pre-procedure instructions, and assists other MIF departments as needed. Compensation is listed at $18.97–$24.66.

Requirements

High school diploma or equivalent.
Basic computer skills.
Strong verbal and written communication skills.
Ability to think critically and analytically.
Ability to multitask.
Ability to communicate effectively and collaborate with a multidisciplinary team.
Physical ability to sit and use arms and hands for most of the workday; occasionally stand, walk, bend, or squat; and lift, push, and pull up to 10 pounds.
Auditory and visual skills.
Potential exposure to chemicals.

Nice To Haves

Two years of related experience in a call center, patient registration, patient accounts, or patient billing.
Experience with third-party insurance, insurance terminology, CPT, and ICD-9 codes.

Responsibilities

Greet customers courteously and professionally, address their needs efficiently and confidentially, and support facility customer-service goals.
Answer, screen, and transfer telephone calls promptly and professionally, or take messages as appropriate.
Assist with patient financial matters.
Schedule tests ordered by physicians using appropriate scheduling software.
Maintain documentation required for regulatory compliance and collect insurance cards and valid identification.
Obtain insurance authorization information through insurer websites when applicable.
Monitor scheduling work lists to support timely scheduling and insurance verification.
Provide patients and physician offices with instructions for proper pre-procedure preparation.
Contact insurance companies to determine benefits and co-pays, document pre-authorizations, and prorate bills with management approval.
Maintain an organized work area and monitor schedules, workflow, and imaging subsection activities to support coordinated patient flow.
Keep patients, family members, and associates informed about activities and delays, and follow up with affected patients about delays.
Monitor reports and maintain knowledge of CPT and ICD-10 codes to ensure accurate order entry.
Reconcile daily charges and verify CPT codes, ICD-10 codes, referring physician information, and charging information.
Complete closing procedures, including reconciling daily charges and procedures against the Epic daily patient log, reconciling credit card transactions, and submitting charges, balances, co-pays, and outpatient fees.
Prepare and maintain CD, film, and fax-and-confirm requests in accordance with HIPAA guidelines and departmental processes.
Maintain adequate supplies and materials and keep patient records organized.
Distribute final procedure reports to ordering physicians as appropriate.
Serve as a liaison among patients or guarantors, insurance companies, and physician offices to ensure service approvals and documentation are complete.
Enter pre-authorization documentation into Radiology Management Systems (RMS) using the revised schedule information screen to support accurate billing information and follow-up.
Review pre-authorization denial reports from the billing company for accuracy of the pre-authorization process.
Provide assistance in other MIF departments as needed.
Perform other duties as assigned.