Office Coordinator

Oakland Family Services • Royal Oak, MI

8d • $32,000 - $38,000 • Hybrid

About The Position

Incumbents will be responsible for the clerical operations in the office with a wide variety of office work and clerical duties. This position will provide clerical support to clients, clinicians and support services to the professional operations of the agency. The Office Coordinator may be requested to perform related tasks other than those specifically presented. The position reports to the Supervisor of Clerical Operations.

Requirements

• High School graduate or equivalent. Includes training in word processing, communications and general office procedures.
• Knowledge of Microsoft Office software.
• A minimum of 3-5 years with front office preferred: patient registration, scheduling, check in/check out processes.
• High level of customer service working in a medical office setting.
• Understanding of HIPAA, patient rights, medical record processing and communication.
• Basic understanding of insurance requirements, co-pays and deductibles.
• Detailed orientated, ability to focus in a fast-paced environment.
• Familiar with business formats as appropriate to the Agency needs.
• Experience in bookkeeping and/or patient accounting procedures.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered.
• There may be some standards above that may be waived when compensating specifications or circumstances exist.

Responsibilities

• Plans and organizes work on a daily, weekly and monthly basis so that customer accounting functions, processing of client's appointments, receptionist duties, client records management (open and closed cases), and processing reports are recognized as priorities.
• Ensures that policies and established procedures are followed in order to provide continuity and consistency in all district offices.
• Acquires and maintains a working knowledge of the agency Electronic Health Records for the programs in Treatment Services.
• Participates as a member of the monthly team meeting and provides support to site operations.
• Welcomes and directs any persons coming to the agency, provides information and conveys messages as appropriate and informs staff of the arrival of clients or visitors.
• Collects copays and fees in person and via phone, enters payments on to cash sheets, creates payment plans with clients, writes receipts, balances cash drawer, prepares bank deposits.
• Maintains accurate related reports and appointment schedules for staff members.
• Establishes and maintains good relationships with people internal and external to the Agency.
• Provides front desk coverage from 8:45 AM to 5:00 PM and/or as assigned until 7:00 PM on evenings the agency is open.
• Compiles and monitors statistical information and conducts other daily routines as may be required.
• Develops a basic knowledge about the agency, the services offered, and the responsibilities of key personnel.
• Communicates problem areas or client problems with the Supervisor of Clerical Operations.
• Assists in managing and maintaining all business equipment, which includes but is not limited to copiers, computers, printers and telephone systems in the office.
• Responsible for monitoring materials and preparing purchase orders for required supplies at the site to include forms, files, and other necessary office supplies.
• Must have reliable transportation, and ability to travel to other locations for coverage, meetings, bank and supply runs.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions.
• Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.
• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• “Dress for Your Day” approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• “Dollars for a Difference” program for clients and staff in need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED