Office Coordinator

ODYSSEY BEHAVIORAL GROUP•Charlotte, NC

4d•Onsite

About The Position

The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 13 Outpatient locations across five states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

Requirements

High School degree or equivalent in combined education and experience
Minimum of two years of administrative experience in a behavioral health or medical setting.
Knowledge of behavioral health terminology
Experience with Salesforce CRM or other client relationship management software preferred.
Experience working with physicians, therapists, and other clinicians strongly preferred.
Demonstrates knowledge of and adherence to confidentiality standards, including HIPAA.
Demonstrates a high level of customer service.
Demonstrates a high level of attention to detail.
Demonstrates excellent verbal and written communication skills.
Demonstrates proficiency with Microsoft Office Suite, and other software platforms.
Demonstrates alignment with company mission, 5 star service and treatment philosophy.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Exemplifies our 5 Star Service to clients, team members, referents, and families.
Greets clients and guests in a warm and welcoming manner.
Ensures facility is clean, safe, and well presented.
Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
Facilitates communications with the admissions team, Executive Director, and clinical team as needed for each admission.
Assists with the admissions process, creates client’s medical record, and provides new client orientation.
Tracks and maintains a variety of reports in a timely and accurate manner.
Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.