Office Coordinator

University Health Network • Toronto, ON

8d • CA$33 - CA$41 • Onsite

About The Position

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment. As an integral part of the Princess Margaret Lodge, the Coordinator will be responsible for admission criteria/bookings, resident check-in and check-out, and managing resident relations. This role aligns with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented. The position also involves performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Requirements

• At minimum, completion of a 3 year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required.
• Knowledge of basic book keeping and cashiering skills
• Computer skills and administrative duties
• Detail oriented
• Excellent problem solving skills
• Ability to direct and oversee multiple tasks simultaneously
• Effective verbal and written communication skills
• Ability to work independently
• Ability to function as part of the team in a fast paced environment
• At minimum Over 3 years up to and including 4 years of practical and related experience and/or N/A on-the-job training required.

Nice To Haves

• Previous hotel experience is an asset and preferred
• Previous team management experience in working setting is an asset

Responsibilities

• Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations
• Provides frontline services for residents in a hotel-like environment
• Manages incoming accommodation reservations, emails and telephone calls for new residents
• Adheres to resident admission criteria
• Promotes hospitality in person, over the phone and via email
• Registers residents upon check-in and check-out with electronic scheduling system
• Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
• Receives payments in multiple formats (e.g., cash, and/or credit card payments)
• Accounts for cash and credit/debit card receipts
• Prepares Month End and relevant Financial Reports
• Ensures residents comply with PM Lodge rules
• Oversees all Princess Margaret Cancer Centre Lodge Resident Relations
• Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
• Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
• Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
• Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
• Problem solves and escalates PM Lodge issues, as required
• Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers
• Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
• Oversees staff sick time and ensures staff coverage, as required
• Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance
• Communicates important updates to all PM Lodge staff and volunteers
• Oversees the Lodge volunteers and program activities
• Coordinates daily resident activities
• Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities
• Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
• Implements corporate initiatives at the PM Lodge
• Reports issues to PM Lodge Manager
• Completes incident report forms and conducts reviews, as required
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.
• Adheres to all health, safety, and environmental policies and programs as required.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree