Housekeeping - Office Coordinator (PM Shift)

The Broadmoor • Colorado Springs, CO

6d

About The Position

The Housekeeping Office Coordinator supports the daily operations of the Housekeeping Department by coordinating office activities, communications, records, employee schedules, staffing processes, work order tracking, guest requests, payroll support, and other administrative workflows. The coordinator serves as a central point of communication and provides administrative support to Housekeeping leadership, contributing to efficient operations and the resort’s service and cleanliness standards.

The role involves organizing and improving office procedures, maintaining accurate and confidential records, supporting employee-related processes, coordinating departmental communications and projects, and assisting with the recruitment, onboarding, coaching, and performance evaluation of Housekeeping Office Assistants. The coordinator works with Human Resources and Payroll to meet deadlines and documentation requirements, and follows company policies, confidentiality standards, safety guidelines, operational procedures, and institutional standards for excellence. Additional duties and projects may be assigned as operational needs change.

Requirements

• Bachelor’s degree from a four-year college or university.
• Ability to use Microsoft Office tools for documentation and email communication.
• Excellent communication skills, negotiation and conflict-resolution abilities, and ability to work in a fast-paced environment.
• Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Willingness to learn and collaborate positively with colleagues.

Nice To Haves

• Previous experience in hospitality or administration is highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

• Analyze, organize, and coordinate office operations and administrative procedures, including payroll preparation, personnel documentation, recordkeeping, filing systems, and supply requisitions.
• Use software applications and departmental systems to maximize office efficiency and productivity.
• Research, develop, and implement resources and processes that improve workflow, organization, and operational effectiveness.
• Establish and maintain standardized correspondence, formatting, and departmental communication procedures.
• Maintain records management procedures, including retention, protection, retrieval, transfer, and disposal of records.
• Prepare and process documentation related to employee vacations, leaves of absence, accommodations, performance evaluations, and other personnel matters.
• Coordinate administrative projects and assist with departmental initiatives.
• Prepare employee schedules and maintain time-off, attendance, and sign-in records.
• Serve as a contact for departmental telephone communications, responding to inquiries and routing information appropriately.
• Work with Human Resources and Payroll to meet deadlines and comply with documentation and employment-process requirements.
• Review clerical, scheduling, payroll, and personnel records for accuracy, completeness, and timely processing.
• Provide administrative support to the Director of Housekeeping and keep leadership informed about operational needs, deadlines, special circumstances, and employee matters.
• Participate in recruitment, interviewing, onboarding, coaching, and disciplinary processes for Housekeeping Office Assistants.
• Prepare, deliver, and maintain performance evaluations for Office Assistants, providing ongoing feedback and development support.
• Coordinate departmental communications and maintain accurate, confidential employee information.
• Follow company policies, procedures, confidentiality standards, safety guidelines, operational procedures, and institutional standards for excellence.
• Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Perform other duties and special projects as assigned.

Benefits

• Comprehensive health insurance
• Dental insurance
• 401(k) retirement plan
• Exclusive local discounts
• Professional growth, hands-on development, training, and mentorship from industry experts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level