Housekeeping - Office Coordinator (PM Shift)

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

About The Position

The Housekeeping Office Coordinator supports the department’s daily operations by coordinating office activities, managing communications and records, organizing employee schedules, and providing administrative support to Housekeeping leadership. The role serves as a central point of communication and assists with staffing coordination, work order tracking, guest requests, payroll support, and other operational processes. The position requires strong organization, attention to detail, customer service, and support for the property’s cleanliness and service standards. The coordinator also supports personnel administration and departmental projects, works with Human Resources and Payroll, and provides administrative support to the Director of Housekeeping. The role includes participating in the hiring, onboarding, coaching, and performance management of Housekeeping Office Assistants. The position requires a flexible schedule, including weekends and holidays as needed, and the ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.

Requirements

Bachelor’s degree from a four-year college or university.
Ability to use Microsoft Office tools for documentation and email communication.
Excellent communication, negotiation, and conflict-resolution skills, with the ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in hospitality or administration is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Motivated team player who connects easily with colleagues and drives results through positive energy and collaboration.
Willingness to learn, grow, and help deliver Five-Star service.

Responsibilities

Coordinate office operations and administrative procedures, including payroll preparation, personnel documentation, recordkeeping, filing systems, and supply requisitions.
Use software applications and departmental systems to maximize office efficiency and productivity.
Research, develop, and implement resources and processes to improve workflow, organization, and operational effectiveness.
Establish and maintain standardized correspondence, formatting, and departmental communication procedures.
Maintain records-management procedures for retention, protection, retrieval, transfer, and disposal of departmental records.
Prepare and process documentation related to vacations, leaves of absence, accommodations, performance evaluations, and other personnel matters.
Coordinate administrative projects and assist with departmental initiatives.
Prepare employee schedules and maintain requested time-off, attendance, and sign-in records.
Respond to departmental telephone inquiries and route information appropriately.
Work with Human Resources and Payroll to meet deadlines and documentation requirements and support employment-related processes.
Review clerical, scheduling, payroll, and personnel records for accuracy, completeness, and timely processing.
Provide administrative support to the Director of Housekeeping and keep leadership informed about operational needs, deadlines, special circumstances, and employee matters.
Participate in recruitment, interviewing, onboarding, coaching, and disciplinary processes for Housekeeping Office Assistants.
Prepare, deliver, and maintain Office Assistant performance evaluations and provide ongoing feedback and development support.
Coordinate departmental communications and maintain accurate, confidential employee information.
Follow company policies, procedures, confidentiality standards, safety guidelines, and The Broadmoor’s operational standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform other duties and special projects as assigned.