Office Coordinator II

Children’s Hospital of Philadelphia•Edgmont Township, PA

2d•$23 - $29•Onsite

About The Position

This role provides advanced administrative and secretarial support. Responsible for coordination of complex schedules. Works independently on routine issues. Explains policies/procedures. Thinks critically about the order and resource allocation between tasks to increase productivity and efficiency. May provide assistance to lower-level employees. Seasoned employee that is able to address complex scenario. Thinks critically about the order and resource allocation between tasks to increase productivity and efficiency.

Requirements

High School Diploma / GED Required
At least three (3) years of administrative experience in office and clinical setting Required
Intermediate knowledge of administrative and office management processes, procedures, principles and best practices
Basic knowledge of medical terminology and protocols
Basic knowledge HIPAA regulations
Intermediate proficiency with electronic medical record software (EPIC)
Intermediate proficiency with word processing software (Microsoft Word)
Intermediate proficiency with spreadsheet software (Microsoft Excel)
Basic proficiency with presentation software (Microsoft PowerPoint)
Excellent verbal and written communications skills
Excellent customer service skills
Excellent interpersonal skills
Excellent organizational skills
Strong time management skills
Solid conflict resolution skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to collaborate with stakeholders at all levels

Responsibilities

Perform advanced administrative tasks including triage calls, coordination and scheduling.
Assist with complex patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
Respond to complex inquiries and assist stakeholders according to procedures.
Manage records including charts, files, and correspondence according to procedures.
Assist with the maintenance of systems, procedures, and methods for record keeping and reporting.
Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars.
Prepare presentations, letters, reports, memoranda, and related materials.
Oversee office supplies for the department.
Assist with new hire process and employee support including timekeeping.
Other duties and administrative support projects as required.